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Customer Service Agent / Téléconseiller – Voice Process Location: Antananarivo, Madagascar (On-site)Employment Type: Full-Time Designation: Customer Service Agent Role Overview We are looking for motivated and customer-focused Customer Service Agentsto join our growing
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Customer Service Agent / Téléconseiller – Voice Process Location: Antananarivo, Madagascar (On-site)Employment Type: Full-Time Designation: Customer Service Agent Role Overview We are looking for motivated and customer-focused Customer Service Agentsto join our growing Contact Center team. The role involves providing high-quality customer support throughvoice interactions, handling customer queries efficiently, and ensuring a positive customer experience. Key Responsibilities Handle inbound and outbound customer calls professionally and efficiently. Resolve customer queries, complaints, and requests within defined service levels. Provide accurate information and appropriate solutions to customers. Escalate unresolved issues to the relevant internal teams. Record call details and resolutions accurately in CRM/ticketing systems. Follow quality, security, and process standards. Maintain schedule adherence and productivity. Meet individual and team performance targets. Participate in training and continuous improvement activities. Contact Center Metrics Candidates should have familiarity with key contact center metrics, including: AHT – Average Handling Time Service Level (SL)FCR – First Contact Resolution Quality Score CSAT – Customer Satisfaction Schedule Adherence Productivity / Utilization Required Experience & Skills 1–3 yearsof experience in Contact Center, BPO, or Customer Service roles. Fluent or near-native Frenchproficiency. B 2 level Englishproficiency. Experience invoice-based customer support. Basic knowledge of CRM tools and computer systems. Strong communication, problem-solving, and multitasking skills. Strong customer-focused mindset. Key Competencies Client Centricity Execution Excellence Accountability & Ownership Compliance & Risk Awareness. Secteur : Customer Service and Consulting
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
💼 Expérience Téléconseiller We are looking for motivated and customer focused Customer Support Agents to join our growing Contact Center team. In this role, you will provide high quality support to customers throughvoice interactions, ensuring a positive customer experience and timely resolution of inquiries. Role Ove
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Provide administrative and operational support for after sales service and customer relations within an e commerce framework, with a primary focus on order tracking and client engagement. 🎓 Formation / Diplômes