Commercial Assistant - Cotonou

Main duties

Digital Advisor Posted on June 30, 2025 Worker-Consultant E-Assurer Finance, Insurance - Brokers Cotonou Job Description: Job Description: Digital Advisor at the Call Center - E-Insurer As a Digital Advisor at E-Insurer, you are the pillar of our customer relationship within our call center. You embody the human interface of our digital insurance solution, guaranteeing a smooth and reassuring experience for our customers and prospects. Your main mission is to accompany, inform and advise our users on our insurance offers, in particular the smartphone insurance "Code 404", and to guide them through our digitalized processes. Main missions

• Home and Customer Orientation: Respond to incoming and outgoing calls from customers and prospects, quickly identifying their needs.

Education / Qualifications

• Information and Advice: Present and explain in detail the insurance offers of E-insurer, including smartphone insurance "Code 404", its guarantees, its rates and the conditions of subscription.
• Digital Assistance: Guide users in using E-Insurer’s digital platform, submitting documents, managing their online account and reporting claims through digital channels.
• Processing Requests: Manage quotation requests, subscriptions, contract changes and claims, ensuring rigorous follow-up.
• Problem Solving: Provide quick and effective solutions to issues faced by customers, with listening and empathy.
• Contributing to Customer Satisfaction: Ensure an impeccable quality of service in order to retain customers.
• Information: Identify recurring customer feedback and trace it back to the relevant teams. Required Skills and Qualities
• Excellent oral and written communication: Ability to speak clearly and listen actively.
• Mastery of digital tools: Ease with online platforms, CRM software, communication tools.
• Sense of customer service: Empathy, patience, proactivity and ability to handle various situations.
• Pedagogy: Ability to explain complex concepts in a simple and understandable way.
• Rigor and organization: Ability to handle a large volume of calls and requests.
• Autonomy and team spirit: Work independently while collaborating effectively.

Experience

• Knowledge of the insurance industry: An interest or first experience in the field is a plus.

Candidate profile

• Familiarity with mobile technologies: A good understanding of smartphones and their issues is an asset, especially for the "Code 404" offer. Desired Profile
• Minimum Bac+2 in customer relations, trade, insurance or similar field.
• First significant experience in call center or customer service is appreciated. CDD 50 k/150 k F CFA / month Full time Full teleworking + 2 years of experience

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