EC
Branch Manager (Mbarara Branch) at Ecobank
Full-Timeabout 1 month ago
Job Description
Uganda
Full-Time
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Delivery of sales, revenue, deposit, risk asset, targets and efficiency ratio. Maintain target market, customers, product and service discipline. Prepare and deliver on approved branch budgets. Benchmark operational efficiencies against best practice in industry, local standards, and Group standards in order to make necessary adjustments internally for maximum effectiveness. Deliver on customer service standards, acquisition and client satisfaction levels, retention of high performing clients and growing share of wallet as per target market. Analyze sales and retention processes, identify and monitor new business opportunities through the analysis of MIS and industry and local knowledge. Responsible for strict cost management including review of both direct and indirect costs generated by the branch. Achieve a cost/income ratio in branch of xx Brief staff on product and promotional launches and provide regular feedback to staff. Establish relationships with key clients and business influencers in the local community. Track and maintain branch performance records including sales tracker, deposits, risk assets, provisions, incomes, costs and all relevant performance indicators on a daily, weekly, monthly, quarterly and annual basis including reconciliation with financial control. RELATIONSHIP MANAGEMENT & CUSTOMER SERVICE Ownership of escalated customer queries/complaints and resolutions process. Ensure customer queries are recorded, reviewed for delivery and put in place an action plan to prevent re-occurrence. Sharing is Caring! Click on the Icons Below and Share
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When tailoring your CV for Ecobank, turn their requirement for les compétences demandées dans l'annonce into a concrete, quantifiable win. Show how you delivered this, not just that you have it. Employers value proof over promises—it makes your application unforgettable.
Commercial banking — Banks conduct thorough background checks. Ensure your references are reachable and briefed. Knowledge of local banking regulations (COBAC/BCEAO) is often a final-round eliminator.
Measurable achievements — At this level, back every skill with a precise example and a quantified result. Prepare 2-3 strategic questions about this organization's current challenges — candidates who anticipate difficulties are consistently rated higher.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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