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Automatically translated from French. View the original offer
Chargé de Clientèle Posted on 5 Dec 2016 2024 SERMEF SARL Building & Construction, Building / Public Works Cotonou Job description: Proposed position: Customer Service Representative - Cotonou BLT is a dynamic travel and tourism agency, based in Benin. We are looking for a Customer Service Representative. Missions: Identify and prospect new customers through traditional and digital channels. Retain existing customers by creating a relationship of trust based on personalized service. Develop business strategies to achieve sales objectives. Relaunch customers who have not finalized their purchase and accompany them until conversion. Turn prospects into customers through effective closing techniques. Advise customers on travel offers (flights, hotels, cars, tourist activities). Manage reservations while ensuring customer satisfaction and resolve any problems. Send e-tickets after booking confirmation. Track customers with reminders before they leave to ensure a seamless experience. Analyze tourism market trends and anticipate customer needs. Offer tailor-made offers in line with customer expectations. Regularly update the database of customers and prospects. Represent the agency at professional events (fairs, fairs, B2B meetings). Contribute to the implementation of advertising campaigns and promotional actions. Maintain up-to-date customer databases and regularly evaluate customer satisfaction. Make regular reporting of business activity to management. Propose solutions to improve business performance and conversion rate. Profile sought for the position: Client Manager - Cotonou LAC +2 in marketing, communication, or business management. Minimum of 2 years experience in sales and customer relationship management, ideally in the travel and tourism sector. Required skills: Excellent communication skills, both oral and written. Mastery of IT tools and customer relationship management (CRM) systems. Good knowledge of tourist offers and travel formalities. Negotiation skills and ability to close sales. Personal qualities: Sense of customer service and ability to solve problems quickly. Proactivity, autonomy and team spirit. Sense of organization and rigor in managing multiple tasks. Languages: Perfect command of French. Knowledge of other languages (English, Spanish, etc.) would be an asset. Job conditions: Place of work: Cotonou, Benin (possibility of teleworking as required). Type of contract: Fixed-term contract (CDD). Ad criteria for the position: Client Manager - Cotonou Job: Marketing, communication Sector d´activity: Marketing, communication, media Type of contract: CDD Region: Cotonou Ville: Cotonou Experience level: Experience between 2 years and 5 years - Experience between 5 years and 10 years - Experience > 10 years Level of study: Bac+2 - Bac+3 - Bac+4 - Bac+5 and more Number of positions: 1 Proposed salary:
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