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Right to Care Zambia (RTCZ) has provided public health service delivery and technical assistance in partnership with the Ministry of Health since 2016. Its work includes HIV/AIDS, maternal and child health, epidemic response, malaria and TB, public health research, social behaviour change, laboratory services, pharmaceutical supply chains and non-communicable diseases. Business Analyst — 1 vacancy Contract type: Fixed Term. Contract duration: TBA. Location: TBA, as listed in the advert. Reporting to: Senior Software Developer. Date advertised: 10 September 2026. MINIMUM QUALIFICATIONS AND EXPERIENCE
Formation / Diplômes
Bachelor’s degree from an accredited tertiary institution in Business Analysis, Information Systems, Computer Science, Business Administration or a related field.
Skills in requirements analysis, data analysis and business process modelling.
Three years’ experience in business analysis or a related role, including requirements elicitation and documentation, business process analysis and stakeholder engagement.
Expérience
Experience with data analysis and reporting tools; familiarity with the software development lifecycle and agile methodologies.
High proficiency in Microsoft Office and other software tools. DESIRABLE QUALIFICATIONS AND EXPERIENCE
Postgraduate qualification in a related field.
Professional certifications such as CBAP/CCBA, Agile/Scrum, ITIL or data analytics certification.
Five years’ business analysis experience, including health information or supply chain systems such as eLMIS and SmartCare Pro.
Reports/dashboard preparation and SQL or business intelligence tools experience. USG-funded project experience preferred. TECHNICAL AND BEHAVIOURAL COMPETENCIES Analytical and critical thinking; requirements elicitation and stakeholder engagement; planning and execution; attention to detail and quality; communication and documentation. KEY PERFORMANCE AREAS Requirements elicitation and analysis
Work with MoH, ZAMMSA, Smart Zambia and end users to collect and analyse business and business intelligence requirements.
Assess technical and business feasibility with the development team.
Translate user requirements into functional/technical specifications and user stories.
Document, prioritise and manage requirements throughout development. Business process analysis and solution design
Analyse eLMIS, WarehouseXpert and SmartCare workflows and identify improvements.
Support solutions aligned with user needs and RTCZ/MoH supply chain objectives.
Prepare process maps, use cases and specifications. Data analysis, quality and reporting
Identify data discrepancies and quality issues with MoH, ZAMMSA, Smart Zambia and partners; support consistency and integrity.
Support design, development and publication of standard/ad hoc reports and dashboards from different data sources.
Autres informations
Analyse supply chain data to inform medical-commodity decisions. Stakeholder engagement and coordination
Liaise between end users, MoH, ZAMMSA, other stakeholders and developers.
Coordinate requirements workshops and feedback sessions.
Prepare and present requirements/change requests for the MoH-led Change Control Board. Testing, validation and implementation support
Develop test cases and support user acceptance testing.
Validate delivered functionality against agreed specifications and log defects.
Support deployment, training and post-implementation review. Documentation and continuous improvement
Maintain business analysis documentation, user manuals and training materials.
Participate in research and continuous improvement of systems/processes.
Carry out additional assigned responsibilities.
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