Hotel General Manager

Expérience

Hotel General Manager Partunify Hospitality, and Tourism Management,Restaurant & Hospitality,Business Operations,Customer Service Background At Partunify, we are dedicated to matching professionals with rewarding jobs in the hospitality industry. We help job seekers remain in the workforce, confidently return after a career break, or successfully transition to a new field. Here are just a few reasons why you should work with us: Our client, a reputable hotel in Kampala, is seeking a dynamic and experienced Hotel Manager to oversee daily operations, drive guest satisfaction, and ensure the smooth functioning of all departments. This role offers a competitive salary commensurate with experience and industry standards Key Responsibilities:

• Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, events and guest services.
• Lead, train, and motivate department heads and staff to achieve service excellence and operational efficiency.
• Monitor daily operations, ensuring standards of quality, guest satisfaction, and cleanliness are consistently met.
• Manage budgets, financial reports, and cost controls in collaboration with the finance team.
• Implement sales and marketing strategies to increase occupancy, guest loyalty, and revenue.
• Ensure compliance with health, safety, and legal regulations.
• Handle guest complaints and feedback professionally, taking proactive steps to improve experiences.
• Liaise with vendors, suppliers, and contractors to ensure quality service and cost-effective procurement.
• Must have systems experience Preferable Ezee.
• Prepare regular performance reports for the hotel owners/management board.

Uphold the hotel’s brand values, mission, and reputation at all times. Qualifications and Experience:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 6 years’ proven experience in hotel management or senior hotel operations roles.

Strong leadership and team management skills.

• Solid understanding of hotel operations, budgeting, and revenue management.
• Experience in customer service with the ability to address and resolve issues effectively.
• Proficient in hotel management systems and basic office software (Word, Excel, Outlook).
• Excellent communication, interpersonal, and organizational skills.
• Knowledge of the hospitality landscape within Kampala or Uganda is an added advantage. Key Attributes:

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