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Versatile Counter Agent – Ticketing & Tourist Packages Posted on Dec 18th 2024 TRIPAFRO Tourism and leisure, Travel agencies Dakar Job Description: Mail presentation required: Applications sent without a body of mail or subject matter will not be considered. Type of contract: 3-month fixed-term contract, renewable Dakar, Senegal Availability: March 2024 Application deadline: 31/12/2024 Remuneration: Based on experience Job Description: We are looking for a Versatile Accountant – Ticketing & Tourist Packages to join our dynamic team. As an ambassador of our agency, you will be at the heart of the customer experience, managing bookings, selling airline tickets and designing tailor-made travel packages. Main missions: Ticketing: Book and issue tickets through specialized platforms (e.g. Galileo Travelport, Amadeus, TBO). Manage changes, cancellations, and revalidation of tickets. Advise customers on the routes and options best suited to their needs. Tourist Packages: Design customized tours and packages for local and international destinations. Present and promote tourist offers to customers. Manage reservations for accommodation, transfers and activities included in the packages. Customer Service: Warmly welcome customers and respond to their requests with professionalism. Ensure rigorous follow-up of customer files and ensure their satisfaction. Manage payments and provide the necessary documents for the trip. Profile Searched: Education: Bac+2/3 in Tourism, Hospitality, Commerce or equivalent. Experience: Minimum 2 years in a similar position, with a compulsory mastery of ticketing tools (Amadeus, TBO, or equivalent). Technical Skills: In-depth knowledge of air and tourist booking tools. Ability to design attractive and personalized travel offers. Personal qualities: Excellent sense of service and customer relationship. Versatility, rigor and responsiveness to requests. Team spirit and ability to work under pressure. Languages: Compulsory French proficiency, English appreciated. Advantages: Integration into a dynamic team and passionate about travel. Opportunities for professional development in a stimulating environment. Continuing education to develop your ticketing and tourism skills.
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