EM

IT SUPPORT INTERN(HARDWARE & NETWORKING)

EMERGING COOKING SOLUTIONS
📍 LusakaCDI🗓️ 18 days ago

Job Description

Lusaka
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Localisation

Company: Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto Reporting to: Manager – IT Location: Lusaka, Zambia Terms: Internship About Us: Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto, is a leader in the Advanced Biomass Cooking sector, committed to environmental sustainability and reducing deforestation. As a Zambian/Swedish joint venture, we develop clean-burning modern cookstoves that utilize renewable cooking fuel pellets. Our locally produced pellets offer an affordable and eco-friendly alternative to charcoal, helping to combat deforestation and provide sustainable energy solutions. Our IT team keeps the technology behind our operations – from office systems to the IoT infrastructure embedded in our products – running reliably and securely. We are looking for a hands-on and dependable IT Support Intern to maintain our hardware and network infrastructure and keep our teams and technology connected. Position Overview: The IT Support Intern will be responsible for installing, maintaining, and troubleshooting computer hardware, networks, and peripheral devices across SupaMoto’s offices and field sites. This role has a strong technical bias toward hardware diagnostics, network administration, and infrastructure reliability, and will also provide day-to-day IT support to staff and assist with connectivity for our IoT technology. This role is ideal for a technically skilled, practical problem-solver with a strong grounding in networking and hardware who takes ownership of issues end-to-end and is comfortable working independently. Key Responsibilities: 1. Network Infrastructure Management

  • Install, configure, and maintain LAN/WAN infrastructure, including routers, switches, firewalls, and access points across office and field locations.
  • Monitor network performance and uptime, proactively identifying and resolving connectivity issues.
  • Manage network security fundamentals, including firewall rules, VPN access, and Wi-Fi configuration.
  • Maintain network documentation, including topology diagrams, IP addressing schemes, and equipment configurations.
  • Support connectivity and network configuration for IoT-enabled devices and related field devices, working closely with the R&D team.
  • Troubleshoot data transmission and connectivity issues between field devices and central systems.
  • Set up, configure, and maintain VoIP systems, including handsets, PBX platforms, and SIP trunk connections.
  • Troubleshoot call quality issues (latency, jitter, dropped calls) and resolve VoIP connectivity problems across office and field locations. 2. Hardware Support & Maintenance
  • Install, configure, and maintain desktops, laptops, printers, and other office hardware and peripherals.
  • Diagnose and repair hardware faults as needed.
  • Maintain an accurate inventory of IT hardware assets, tracking assignment, condition, and warranty status.
  • Set up and decommission workstations for new and departing staff, ensuring secure handling of equipment and data. 3. Troubleshooting & Technical Support
  • Serve as the first point of

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Before applying, re-read the job posting for EMERGING COOKING SOLUTIONS and identify the exact skill listed as R. In your CV and cover letter, give one clear example of how you’ve practiced or learned that skill, even if it was during a personal project or freelance work.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Concrete projects — Even without professional experience, a working personal project proves your skills better than any degree. Publish it on GitHub before applying.

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Your safety comes first — read before you go

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  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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