AG

IT Support Agent - Kinshasa

Agent Support IT- Kinshasa
📍 Kinshasa 🇨🇩CDI🗓️ 6 months ago

Job Description

Kinshasa
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

IT Support Agent - Kinshasa

AFRICAWORK

We are looking for an IT Support Agent for our client, a Fintech. Key Activities and Mission: Respond to customer requests via email or chat in accordance with defined SLAs. Follow-up with clients to ensure that the reported technical difficulties have been resolved. Keep a detailed record of customer queries, including helpful comments. Analyze customer feedback and advise management on areas for improvement. Seize the support of partners and ensure follow-up in the resolution of customer requests. Develop the reporting files with the aim of continuous improvement. Track incidents. Make daily reports. Congo DRC: Kinshasa

2026-06-09

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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