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Le Groupe Boma Hotels, acteur majeur de l'hôtellerie moderne en Afrique de l'Est, recherche un(e) Front Office Supervisor pour rejoindre son équipe. Avec des établissements prestigieux tels que Boma Nairobi, Boma Inn Nairobi et Boma Inn Eldoret, nous offrons des services contemporains et haut de gamme, pensés pour les voyageurs exigeants.
En tant que Front Office Supervisor, vous serez responsable de la supervision quotidienne des opérations de la réception, garantissant des procédures d'enregistrement et de départ fluides. Vous dirigerez, formerez et motiverez l'équipe de la réception, tout en assurant une prise en charge optimale des clients VIP, des demandes spéciales et des retours clients. Vous veillerez également au respect des politiques de l'hôtel et au maintien de standards de service élevés.
Pour réussir dans ce poste, vous justifiez d'une expérience minimale de 3 à 4 ans dans le domaine de la réception, dont au moins 1 an à un poste d'encadrement, idéalement dans le secteur hôtelier. Un diplôme (Bac+2 ou plus) en gestion hôtelière, opérations de réception, tourisme ou domaine connexe est requis. Vous possédez de solides compétences en leadership et en gestion d'équipe, d'excellentes aptitudes en communication, en relations interpersonnelles et en service à la clientèle. La maîtrise des systèmes de gestion hôtelière (Opera, Fidelio ou similaire) et de MS Office est indispensable, ainsi qu'une capacité à traiter les plaintes et à résoudre les conflits avec professionnalisme. Vous êtes également disponible pour travailler en horaires flexibles, y compris les week-ends et jours fériés.
Nous attendons de vous une présentation professionnelle et un haut niveau d'intégrité.
Si vous êtes intéressé(e) par cette opportunité,
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Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
💼 Expérience Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us At MGallery, we believe in the power of each moment, from the spectacular sunrise to the stolen glances. Our hotels are more than just a collection of unique destinations—they are a tape
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Accor S. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Front Office Supervisor Job Type Full Time Qualification BA/BSc/HND , D
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Accor S. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Front Office Supervisor Job Type Full Time Qualification BA/BSc/HND , D
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us In 1984, the Lions Club of Mombasa Pwani recognised a critical need: thousands of people on the Kenyan Coast lacked access to affordable eye care. Children were struggling in school, and families were