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Customer Service Officer Reports to: Customer Service Team Leader Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries. Key Responsibilities: Inquiry Handling & Identity Verification: Respond to customer inquiries via App, web, and social media; perform strict KYC (Know Your Customer) verification using NRC numbers or Passports. Ticket Creation: Accurately classify and create tickets for all customer interactions in the CRM/ticketing system; escalate unresolved or urgent issues to the Team Leader within 5 minutes. Standard Procedure Execution: Strictly follow pre-approved scripts and SOPs; maintain a 100% accuracy rate in information delivery to prevent miscommunication. Customer Satisfaction: Provide professional, courteous, and timely responses to ensure positive customer experience.
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🎓 Formation / Diplômes Customer Service Officer Reports to: Customer Service Team Leader Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries. Key Responsibilities: Inquiry Handling Identity Verification: Respond to customer inquiries via A
🎓 Formation / Diplômes Customer Service Officer Reports to: Customer Service Team Leader Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries. Key Responsibilities: Inquiry Handling Identity Verification: Respond to customer inquiries via A
🎓 Formation / Diplômes Customer Service Officer Reports to: Customer Service Team Leader Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries. Key Responsibilities: Inquiry Handling Identity Verification: Respond to customer inquiries via A
KAMKEES TECHNOLOGY LIMITED recrute un Customer Service Officer pour renforcer son équipe de support client. Sous la supervision directe de la Team Leader du service client, vous serez le visage de l entreprise, garantissant l exécution précise des procédures standard et la gestion quotidienne des demandes des clients.