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Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner. Job Description CASH AND RELATED TRANSACTIONS 40% Outputs: Dispense and receive physical cash, cheques,, drafts and other financial instruments over the counter to walk-in Prestige or Premier banking customers. Process foreign local currency cheques and other bureau de change transactions including buying or selling of notes, foreign drafts, money orders etc. Before processing each transaction, verify that all the required information for the transaction is accurate and complete in accordance with the banks procedures (for example when cashing a cheque, verify the date, bank name, customer’s ID and validity of the cheque, check amount number and amount in words agree, that customer has sufficient funds etc.). Refer any concerns to the Branch Manager for follow-up and decision-making on whether to proceed. Refer any transactions in excess of teller limits to the next level for authorisation. Capture all transactions on the bank’s system and ensure that all transactions are properly authorised before processing. Carefully counts all cash received or dispensed to ensure that errors are avoided. Absa has a zero tolerance policy for teller errors and appropriate action will be taken, which may include formal disciplinary procedures. Assist customers to correctly complete transaction documentation such as deposit or withdrawal slips to ensure accuracy and completeness of these documents. ISSUING PHYSICAL ACCOUNT ITEMS 30% Outputs: Help customer’s complete Debit card application or replacement card request forms. Complete Debit/Credit Card order schedules and forward to Retail Support for checking and submission to card centre. Issue Debit cards, cheque books, credit cards, pin numbers etc. to customers following the bank’s procedures. Follow-up with card centre for any cards that have not been issued within the agreed turn-around times. Issue statements and balances to customers using the bank’s frontline system. Update account demographics such as address changes, name changes. Update standing order instructions based on information supplied by customers. File schedules and all customer instructions. CUSTOMER SERVICE 20% Outputs: Provide advice to customers on the cash process to ensure the smooth flow of transactions. When directly receiving customer enquiries, attempt to resolve the enquiry at the first point of
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🎯 Responsabilités Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape
🎯 Responsabilités Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape
🎓 Formation / Diplômes Customer Service Officer Reports to: Customer Service Team Leader Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries. Key Responsibilities: Inquiry Handling Identity Verification: Respond to customer inquiries via A
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