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Artcaffé Coffee and Bakery, a haven from hectic city life, offers a warm and inviting space filled with fresh cut flowers, an overflowing bookcase, freshly baked breads & patisserie, the heartwarming scent of fresh coffee and relaxing music set within some of Nairobi’s most dynamic malls. We give our customers a place to rest and relax over great food and drinks made by our passionate team of chefs, baristas and mixologists, to ensure each visit is a memorable experience.
We are seeking a dedicated HORECA Account & Client Relations Manager to serve as the primary bridge between our brand and our valued clients. This is a full-time position, and the ideal candidate will hold a BA/BSc/HND qualification.
About the Role:
Are you a relationship-driven professional with a deep understanding of the Hotel, Restaurant, and Café (HORECA) landscape? In this role, you will manage a portfolio of key accounts, ensuring seamless execution from order placement to final delivery, while proactively identifying opportunities for growth. This is not a "hard sales" cold-calling role; it is a strategic position focused on nurturing partnerships, managing complex projects, and ensuring operational excellence alongside our Head of B2B.
Key Responsibilities:
Client Relationship & Trusted Advisory: Serve as the primary point of
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