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Customer Support Specialist, Hospitality (Remote)
RÉCENTFreelance2 days ago
Job Description
Muhanga, Southern Province, Rwanda
Freelance
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Support Your App, a globally recognized leader in Intelligent Support-as-a-Service, has partnered with industry giants such as Mastercard, Calm, and Macaw since 2010, delivering secure customer and technical support across 30+ countries. With a presence in 60 languages and diverse industries, we empower tech companies, SaaS providers, software developers, and hardware manufacturers worldwide. Now, you have the opportunity to join our dynamic team as a Customer Support Consultant, working remotely from home in a multicultural and multilingual environment. Embrace growth by mastering new skills and achieving ambitious goals through our People First management approach. In this role, you will deliver exceptional customer support via phone, chat, and email; cultivate strong, long-lasting customer relationships; stay current with evolving tools and technologies; handle sensitive data with the utmost care and security; implement cutting-edge customer satisfaction strategies; maintain a deep understanding of client solutions; meet key performance indicators; and collaborate with developers and cross-functional teams. To excel in this position, you must possess excellent English proficiency (C1 level, both written and spoken); have at least six months of prior customer support experience; demonstrate strong analytical and research capabilities; and exhibit a positive, proactive, and responsible demeanor. Additionally, you should have a personal computer with a minimum of 8GB RAM and a stable internet connection (50+ Mbps download / 40+ Mbps upload). Experience in the travel industry is required, while prior involvement in hospitality or logistics would be advantageous. We offer a flexible schedule, full-time remote collaboration, and an inclusive international work environment with compensation paid in USD. Enjoy rewards for employee referrals, a healthy work-life balance supported by project workload management and internal health policies, and responsive leadership committed to your professional growth and long-term collaboration. Our culture fosters self-development, trust, and autonomy—no time tracking required.
- Note: Benefits and conditions may vary depending on your engagement type. Employees typically receive these benefits, whereas independent contractors may not be eligible for all. Specific terms regarding compensation, benefits, and working conditions will be outlined in your formal agreement if selected.
- Explore our company culture further by visiting our official website or following us on Facebook, Instagram, and LinkedIn. If you’re a proactive Support Specialist passionate about problem-solving, customer satisfaction, and delivering outstanding service, seize this opportunity by submitting your English-language CV. Join over 1,
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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