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Bilingual Hospitality Remote Customer Support Specialist
RÉCENTFreelance2 days ago
Job Description
Musanze, Northern Province, Rwanda
Freelance
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Support Your App, a globally recognized leader in Intelligent Support-as-a-Service, has partnered with esteemed technology companies and industry innovators such as MasterCard, Calm, and MacPaw across more than 30 countries since 2010. Our mission is to deliver secure and exceptional customer and technical support, serving clients in over 60 languages across a wide range of industries. As a Customer Support Consultant, you’ll have the opportunity to contribute to the success of world-leading SaaS, software, and hardware solutions while working in a dynamic, multicultural, and multilingual environment from the comfort of your home office. Embrace the chance to expand your skill set, tackle ambitious challenges, and grow professionally through our People First management approach. In this role, you will provide top-tier customer support via phone, chat, and email, fostering enduring customer relationships. Stay ahead by continuously adapting to evolving tools and technologies, safeguarding sensitive customer data, and implementing cutting-edge customer satisfaction strategies. A thorough understanding of client solutions is essential, as is meeting key performance indicators (KPIs). Collaboration with developers and cross-functional teams will also be a key part of your responsibilities. To excel in this position, you must demonstrate fluency in English at a C1 level (both written and spoken), possess at least six months of customer support experience, and exhibit strong analytical and research capabilities. Prior experience in the travel industry is advantageous, as is a positive, proactive, and responsible demeanor. You’ll need a personal computer with a minimum of 8GB RAM and a stable internet connection (50 Mbps download and 40 Mbps upload speeds). Experience in hospitality or logistics is a valuable plus. This role offers a flexible schedule, full remote collaboration, and an inclusive international workplace. Compensation is provided in USD, with additional perks such as referral rewards, a balanced workload to preserve personal time, and a robust internal health policy. Leadership is committed to your growth and long-term partnership, fostering a culture of trust without rigid time-tracking requirements. Greenhouse conditions for self-development are encouraged, and employee benefits may apply, though independent contractors should review their agreement for eligibility, as terms may vary. Explore our company culture further on our official website or social media platforms, including Facebook, Instagram, and LinkedIn. If you’re a driven Support Specialist passionate about problem-solving, customer satisfaction, and delivering outstanding service, seize
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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