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About Influx
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.
Experience
We’re seeking candidates with a background in customer service and BPO experience to join our growing team for a French-speaking role.
Key Responsibilities
Manage a high volume of inbound and outbound customer interactions via phone, email, and live chat across multiple e-commerce brands. Deliver a seamless and positive customer experience while consistently meeting strict KPIs (FRT, CSAT, QA, case resolution). Handle customer inquiries related to order tracking, shipping issues, refunds, and general product/service questions. Process returns and refunds using integrated tools (e.g., Gorgias, Loop, Shopify ecosystem). Support marketplace operations, including handling inquiries from partners such as Macy’s and Nordstrom, and managing drop-shipping programs. Provide bilingual (English & French) customer support, including dedicated support for French-speaking markets. Maintain ownership of customer issues from initial
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Rejoignez notre equipe en tant que Specialiste du Service Client Bilingue (Francais/Anglais) – Voix et Chat . Chez TalentPop App, nous constituons une equipe de professionnels talentueux travaillant a distance, passionnes par la fourniture d experiences client exceptionnelles. Nous recherchons un Specialiste du Service
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Our mission We’re making Africa the first cashless continent. In 2017, over half the population in Sub Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their