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CRC Continuous Improvement Engineer
Location: Zambia Contract Type: Permanent contract
About BIA BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.
Summary Under the oversight of the Aftermarket Manager, the function aims to develop and implement strategies to enhance the efficiency, cost-effectiveness, and technological advancement of the Component Rebuild Center (CRC). This role involves analysing existing processes, exploring salvage techniques, evaluating cost structures, and collaborating with cross-functional teams to introduce new commercial offerings that align with client needs. Following these deliberations, multiple options are under evaluation (such as expanding the current workshop, enhancing productivity, upstream integration of operations), with overseeing the implementation of any resulting changes.
What will be your responsibilities?
Strategic and Operational Planning Support strategic decisions related to facility development and operational setup to align with business needs, and steer the development of project plans outlining timelines, resources, and milestones for the rollout of the CRC strategy. Coordinate CRC strategic initiatives with the Group CRC Manager and contribute to the regular review of the CRC business plan and participate in the CRC Operational Excellence Action Plan in line with organizational objectives. Identify opportunities for cost reduction, including salvage techniques, reusability of components, and optimized sourcing.
Contract and Subcontractor Management Review subcontractor agreements and pricing structures to ensure cost-effectiveness and service quality. Participate in the selection of subcontractors and evaluate which activities should be retained internally vs. outsourced. Act as the technical and operational liaison with subcontractors and construction vendors.
Costing and Process Optimization Analyse rebuilds costs and historical component usage to propose cost-effective rebuild strategies. Review rebuild trends and operational data to support continuous improvement and cost optimization efforts. Assess salvage options and non-traditional repair techniques to improve asset recovery.
Project Management and Implementation Lead CRC-related projects progress and performance against established metrics, identifying and addressing any deviations or obstacles. Drive process improvements and efficiency initiatives proposed by internal stakeholders. Oversee CRC infrastructure readiness and alignment with OEM and regulatory standards. Drive the implementation of initiatives outlined in the CRC Operational Excellence Action Plan. Proactively identify areas for process improvement and efficiency gains within the project management framework.
Collaboration and Communication Manage the service exchange process with clients, including follow-up on offers, orders, and turnaround commitments. Lead technical and commercial discussions with clients related to core evaluations, failure analysis, and disputes over component condition. Coordinate internally with workshop teams to align on warranty and claims positions. Liaise with the Aftermarket Manager, Workshop Manager and the Group CRC Manager to ensure alignment and effective implementation of initiatives. Collaborate with cross-functional teams to facilitate smooth execution of projects, including procurement, construction, and operational teams. Communicate updates and findings to stakeholders, providing regular reports on project status, risks, and opportunities. Serve as a central local point of
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