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DEPARTMENT : Airtel Money VACANCY : IT – Operations and User Acceptance Testing (UAT) Manager LEVEL : Manager LOCATION : Lusaka, HQ JOB PURPOSE To lead and manage IT Operations, Service Delivery, User Acceptance Testing (UAT), and Technology Project Delivery by ensuring the availability, performance, reliability, and continuous improvement of all businesscritical systems and services. The role is responsible for operational governance, incident management, partner management, change management, and successful execution of technology projects from initiation through implementation, ensuring alignment with business objectives and regulatory requirements. CORE RESPONSIBILITIES ARE:
Problem solving and analytical skills, result oriented.
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Telecom — Operators prioritize candidates who speak business metrics: ARPU, churn rate, NPS. Systematically quantify the commercial or operational impact of your achievements. An existing network in the local telecom ecosystem is a real competitive advantage.
Technical leadership — Prepare an example of an architectural decision you made, with constraints (budget, timeline, team) and outcomes. African CTOs look for someone who managed real complexity, not just knows the theory.
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