Parts Sales and Service Associate at Sandi

Responsabilités

PARTS AND SERVICE SALES REPRESENTATIVE We are seeking an experienced professional to join our team as a Parts and Service Sales Representative. The ideal candidate will be responsible for managing customer inquiries, processing orders, and ensuring timely delivery of parts and service solutions. Additionally, they will maintain accurate records, collaborate with service technicians to address customer needs, and contribute to overall customer satisfaction. Strong communication skills, technical aptitude, and a customer-focused mindset are essential for success in this role. Sandi Mining stands at the forefront of the mining and infrastructure sectors, specializing in the design, manufacturing, and delivery of advanced equipment, tools, components, and service solutions. These innovations are critical across a spectrum of applications, including drilling, cutting, loading, tunneling, and quarrying. Notably, the company has earned the distinction of being recognized among Forbes’ Top 50 Global Employers, a testament to its excellence in the industry. Role: The Parts and Service Sales Representative (PSSR) plays a vital role in enhancing Sandi’s customer relationships within a designated sales territory by proactively identifying and pursuing opportunities to market and sell parts and services. The position focuses on driving sales growth while maximizing after market business potential, ensuring customers receive exceptional support and satisfaction throughout their engagement. Duties: Drive customer satisfaction Enhance customer acquisition and expand market presence to drive growth in both customer base and competitive positioning. Produce a well-balanced revenue stream by effectively managing and selling a diverse product portfolio. A results-driven sales strategy prioritizing profitability through value-based methodologies will be employed. This approach emphasizes delivering measurable outcomes and sustainable growth for both the organization and clients. Promote new product ranges Collect competitor information Identify and pursue new business opportunities, forwarding them to the relevant group within the organization for further development and action. Accurate budget and forecasting figures for customer-based order intake must be submitted, with actual performance compared against both budgeted and forecasted expectations. Responsibilities: Drive revenue growth per machine by implementing strategic initiatives to optimize sales performance, enhance customer engagement, and expand market reach. Analyze market trends and customer behavior to identify opportunities for upselling and cross-selling, ensuring maximum profitability. Collaborate with cross-functional teams to refine pricing strategies and promotional campaigns tailored to high-value segments. Requirements: Proven track record of increasing revenue per unit in a similar role, with demonstrated expertise in sales strategy and revenue optimization. Strong analytical skills to evaluate performance metrics and data-driven decision-making capabilities. Excellent communication and negotiation skills to align stakeholders and drive execution. Pricing consistency Business sales expansion is expected with designated accounts. Interact with all relevant stakeholders at the client’s location to ensure alignment and facilitate effective communication throughout the engagement. Requirements: Equivalent to a technical qualification, a minimum of two years of relevant work experience in a technical capacity is required. University (College) degree (desired) With at least three years of experience in a technical or industrial role that involves direct customer interaction, you will bring valuable hands-on expertise to this position. Possesses familiarity with the product portfolio of Sandi Mining. Professional Rewrite: Possesses a strong working knowledge and practical experience with surface mining equipment, after market products, and mining operational processes. Accomplished professionals with a proven track record in sales and marketing operations are encouraged to apply. Valid Zambian Driver’s License Proficiency in functioning independently with minimal oversight is required. Proficiency in the Microsoft Office suite is required. Professional rewriting: Proven track record with a minimum of three years of hands-on involvement in mining operations, including surface or underground extraction methods, mineral processing, or mine planning. Familiarity with industry standards such as MSHA, OSHA, and ISO 14001 is required. The ideal candidate will have demonstrated expertise in safety compliance, risk mitigation, and equipment operation within a mining environment. Paragraph: Membership in the Engineering Institute of Zambia is open to qualified professionals in the engineering field. Candidates must meet specific academic and professional criteria, including holding a recognized engineering degree or equivalent certification. Additionally, applicants should demonstrate relevant work experience and adhere to the institute’s ethical standards. Members benefit from networking opportunities, professional development resources, and access to industry publications. The institute also provides a platform for advocating for engineering advancements and contributing to national development initiatives. Team Player Sharing Is Caring! Kindly utilize the icons below to disseminate this information with your network.

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