ZI

Customer Experience Specialist – Retail Floor

Zimworx
📍 LusakaCDI🗓️ 6 days ago

Job Description

Lusaka
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

We are in search of a highly professional, attentive, and customer-focused Floor Ambassador to maintain a strong floor presence, enhance visitor experiences, and ensure seamless daily office operations. This position integrates key responsibilities from front-of-house reception, security protocols, facilities management, and workplace coordination. Responsibilities: Ensure a polished and professional demeanor is consistently demonstrated throughout designated office areas. Perform routine patrols of the facility to promptly detect and address any security breaches, operational inefficiencies, compliance deviations, or infrastructure issues. Observe and analyze workplace activities to promptly detect any irregular or unauthorized behavior. Ensure strict adherence to established access and workplace procedures by both employees and visitors. Promptly escalate any security incidents, facility-related concerns, or operational risks that may arise. Greet employees, clients, visitors, and guests in a professional and courteous manner. Responsibilities include overseeing the entire cycle of visitor management, encompassing their arrival, registration, access authorization, and departure procedures. Verify visitor appointments and liaise with appropriate staff or departments to ensure seamless coordination. Welcome visitors by directing them to the appropriate meeting rooms, departments, or designated

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]

Ready to apply?

Does my CV fit this offer? Free diagnosis

Get seen by recruiters

Publish your CV on the Candidates page — the place recruiters browse directly to find profiles like yours.

See the Candidates page

You are recruiting?

Find candidates on TAF4ALL

🚀 Boost your application

Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.

🇨🇦

Canadian employers are also recruiting in Africa

Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.

Expert Application Advice

In your cover letter, show how you've met les compétences demandées dans l'annonce by mentioning a specific win or metric. For Zimworx, research their local market—then subtly link your experience to their challenges. This proves you’re both capable and culturally aware.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.

🎯 Make your application ATS-ready

ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.

Create my ATS CV →
Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

You might also be interested in

ZI

Customer Experience Specialist

Zimworx·Lusaka

🧠 Profil recherché We are in search of a highly professional, attentive, and customer focused Floor Ambassador to maintain an active floor presence, enhance visitor satisfaction, and ensure the efficient functioning of our office’s daily operations. This position encompasses key responsibilities in front of house rece

CDI12 days ago
AB

Customer Experience Resolution Specialist at ABSA Group

Absa Group·Zambia

🎯 Responsabilités Crafting Africa’s future, one narrative at a time, we unite in collective purpose. A century old institution with deep rooted local heritage and a robust presence in both regional and global markets, our family owned bank invites you to join our dynamic expansion, redefine our collective future, and

CDI15 days ago
MA

Customer Service Specialist

RÉCENT

🧠 Profil recherché The receptionist will deliver reliable administrative and operational assistance to facilitate seamless daily operations within the institution. This position encompasses handling incoming telephone inquiries, greeting and directing visitors, maintaining organized records and correspondence, aiding

CDI2 days ago
BU

Customer Support Specialist at BURN

BURN·Zambia

🎯 Responsabilités About the role: BURN is looking for Paragraph: The Agent Care Officer will deliver comprehensive support and assistance to agents or representatives, ensuring they have access to essential resources, expert guidance, and well being initiatives. By fostering a supportive environment, this role empower

CDI16 days ago