Sales Administration Manager (M/F)

Main duties

Back to list of adverts Posted on 24 Aug 2026 Manager Sales Administration (M/F) Full time No telecommuting from 2 years to 5 years of experience Level of study: Bachelor+2 French: Proficiency Sector of activity: Communication, advertising > Call Centers Mailing Address: Dakar - Sénégal Job Description: Provide administrative management and comprehensive monitoring of the sales cycle, from order receipt to billing, payment tracking and claims processing, ensuring coordination between customers, sales team and internal services. Main missions

• Receive, verify and enter orders in the CRM or ERP;

Other information

• Track order processing and inform customers of their progress;
• Coordinate deliveries and services with the various services;
• Draw up estimates, invoices and assets;
• Monitor payments in conjunction with accounting;
• Deal with disputes and claims related to invoices, delays or non-conformities;
• Propose and monitor corrective actions;
• Update customer databases;

Candidate profile

• Ensure the management and updating of contractual files. Profile sought
• Bac+2 to Bac+3 in Management, Commerce, Accounting or Administration;

Experience

• Minimum 2 years of experience in a similar position in sales administration or B2B/B2C customer service;
• Excellent command of oral and written French;
• Very good command of spelling, syntax and professional communication;
• Mastery of Excel and Office Pack;
• Good knowledge of business management software and CRM. Personal qualities
• Rigor and organization;
• Responsiveness and sense of priorities;
• Excellent relationship;
• Ability to manage multiple files simultaneously;
• Resistance to stress;

Location

• Sense of customer service.

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