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A Sales Engineer is an integral member of the Integrated Fire Technology Zambia team, tasked with leading new business development initiatives, broadening the enterprise customer portfolio, cultivating strategic alliances, and establishing a robust, long-term sales pipeline. This position demands a professional who can seamlessly integrate strategic planning with practical sales execution while possessing a deep understanding of Fire Suppression Systems. Key Roles and Responsibilities Formulate comprehensive sales strategies and route-to-market approaches tailored specifically for the Zambian market. To formulate and execute a strategic sales plan aimed at broadening the company’s customer base, thereby aligning with the multi-year sales budget objectives. Formulate comprehensive segment strategies and execute detailed tactical plans. Conduct comprehensive market intelligence to pinpoint emerging markets and evolving industry trends, while remaining vigilant about competitive developments and new product launches. Perform continuous competitor analysis, evaluating key factors such as pricing strategies and market share dynamics. Promptly prepare and submit all sales quotes, ensuring they are delivered within the agreed-upon timeframe, and diligently follow up on each submission. Develop monthly and quarterly sales forecasts to guide strategic planning. Monitor and evaluate sales performance using critical quantitative indicators to identify trends and opportunities. Handle customer complaints pertaining to products or services and facilitate their resolution. Ensure the CRM system is consistently updated with precise records, documenting all sales activities, tracking opportunities, proposals, and conversions. Qualifications and Experience Experience With a minimum of two to five years of progressively responsible technical sales experience, preferably in fire protection or life safety systems. Education A bachelor’s degree in engineering—specifically in Mechanical, Fire Protection, or Electrical disciplines—or in a closely related field is required. Technical skills Professional Rewrite: Essential training in sales techniques, hazard recognition, risk evaluation, incident analysis, and legal exposure mitigation is required. Communication Demonstrates exceptional proficiency in public speaking, negotiation, and report-writing. Software skills Proficient in interpreting blueprints and proficient with CAD and CRM software applications. Drivers license (valid). Maintain unwavering integrity and honesty in every professional interaction and decision. Analytical prowess, strong interpersonal abilities, and exceptional organizational capabilities are essential for this role. Demonstrates resilience and composure in high-pressure environments, maintaining performance and productivity despite tight deadlines or demanding workloads. Project management responsibilities encompass the entire project lifecycle, from initial quotation through to final delivery and sign-off. Proven understanding of the Zambian business landscape, market trends, and consumer purchasing patterns.
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