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Kilishop Manager - Kilimall
Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...
Job Type: Full Time
Qualification: BA/BSc/HND
Job Field: Procurement / Store-keeping / Supply Chain
Key Responsibilities:
Recruit and onboard KiliShop agents
Expand pickup station network
Ensure partner compliance and engagement
Monitor order delivery performance
Manage aftersales and customer collections
Validate commissions and partner payments
Improve operational efficiency and customer satisfaction
Lead regional operations teams
Track team performance and KPIs
Prepare reports and resolve escalations
Bachelor’s degree in Business, Logistics, Supply Chain, Operations, or related field
2+ years in logistics, e-commerce, or last-mile operations
2+ years in a leadership/management role
Experience in business development and operations management
Experience with pickup stations, agent networks, or courier operations is an advantage
SOP development and process improvement
Performance and KPI management
Strong Excel, reporting, and data analysis skills
Method of Application:
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