Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Fresh Life works with municipalities and urban residents to develop and scale safe, citywide inclusive and financially sustainable sanitation solutions in fast growing cities starting with Nairobi, Kisumu and Eldoret in Kenya. Our innovative solutions are designed to suit the realities of today's cities, which are densely populated and heavily built up.
We are looking for a Customer Success & Credit Associate to join our team in Nairobi. This is a full-time position.
About the role
The Customer Success & Credit Associate is responsible for managing customer relationships while driving timely collections and supporting customer retention. The role oversees the customer lifecycle from onboarding and engagement to account management and payment follow-up.
The successful candidate will have experience in credit management, debt collection, accounts receivable, customer account management, or a related field. They will be responsible for ensuring customers receive excellent service, remain compliant with Fresh Life standards, and maintain timely payments.
Responsibilities
Credit Management & Collections
Drive timely invoice payments through customer follow-up and collections activities. Monitor customer accounts and outstanding balances. Negotiate and implement repayment plans for customers in arrears. Conduct account reviews and resolve billing discrepancies. Maintain accurate customer payment records and account information. Escalate delinquent accounts and support recovery efforts as required. Apply strong communication and problem-solving skills to address payment challenges.
Customer Success & Retention
Maintain regular engagement with customers through field visits, calls, and other approved communication channels. Identify and address risks that may lead to customer closures. Support the reactivation of inactive toilets and customers. Deliver a positive customer experience that drives customer satisfaction, retention, and referrals. Build and maintain strong relationships with key customer accounts.
Service Operations
Train Fresh Life Operators (FLOs) and tenants on proper toilet use, management, and hygiene standards. Set clear expectations regarding payment timelines, hygiene requirements, and communication protocols. Identify, report, and follow up on operational issues to ensure timely resolution. Maintain accurate customer records, including onboarding documentation and agreements. Promote high sanitation standards through customer coaching, refresher training, and corrective actions where necessary. Ensure operational status in the field accurately matches system records to support correct invoicing and reporting.
Customer Advocacy
Deliver excellent customer service to build trust and strengthen customer relationships. Encourage satisfied customers to refer new customers to Fresh Life. Collect and share customer feedback to support continuous service improvement.
Qualifications
Diploma or Degree in Business Management, Accounting, Finance, Credit Management, or a related field. At least 2+ years of experience in credit control, debt collection, customer account management, or customer service with collections responsibilities. Experience managing customer accounts and following up on payments. Proficiency in Excel and ERP systems. Strong negotiation, communication, customer service, and problem-solving skills. Physically fit and comfortable walking long distances daily in the field.
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Get seen by recruiters
Publish your CV on the Candidates page — the place recruiters browse directly to find profiles like yours.
See the Candidates pageYou are recruiting?
Find candidates on TAF4ALLStand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
When applying to Fresh Life, always link your past IT projects to Excel. Use a specific example: "I automated reporting, cutting manual work by 30%." This shows you solve real business needs, not just list duties.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Active portfolio — Your GitHub profile or online portfolio is your real CV for an IT recruiter. Build it with your 2-3 best projects before applying — it's your most convincing proof of competence.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV →Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us M KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR. M KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new ho
Turaco est une micro insurtech qui transforme le financement de la santé dans les marchés émergents. Nous proposons une assurance santé et vie simple et abordable aux personnes à faibles revenus, en distribuant nos produits via des partenariats avec des entreprises leaders au Kenya et en Uganda. Notre mission est d ag
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve o
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Stonefield Company is a Limited Liability Company duly incorporated in Kenya to operate basically as a quarrying company. The Quarry is located at Awasi area along Kisumu Nairobi road, Kisumu County;