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The Boma Hotels provides ultra modern contemporary hospitality services. Our brand portfolio consists of properties under The Boma hotels namely Boma Nairobi, Boma Inn Nairobi and Boma Inn Eldoret. Each unit is thoughtfully designed to provide a common feeling of identification, for the traveller who wants the very best the word is zest for life.
We are currently seeking a Receptionist to join our team at Boma Inn. This is a full-time position.
Qualifications
Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field. Proficiency in OPERA PMS is required. Good understanding of Front Office operations, including check-in, check-out, reservations, room allocation and guest profiles. Basic knowledge of Front Office cashiering, billing, payment processing and reconciliation.
Required Skills
Excellent customer service and guest-relations skills. Strong communication and interpersonal skills. Good computer literacy and ability to work with hotel systems and Microsoft Office. Strong upselling and cross-selling skills, with the ability to identify opportunities to increase hotel revenue. Professional grooming and presentation. High level of attention to detail, accuracy and confidentiality.
Experience
Minimum 1-2 years of experience in a Front Office/Reception role, preferably within a hotel environment. Previous experience using OPERA PMS. Experience in Front Office cashiering. Demonstrated experience in guest service, complaint handling and service recovery. Experience in upselling rooms, hotel facilities, F&B or other guest services will be an added advantage. Experience in a 4-star or 5-star hotel will be an added advantage. Experience handling corporate guests, VIPs, groups and walk-in guests will be an advantage.
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