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Account Management and Sales Recovery Specialist
Tugende is seeking skilled professionals in Account Management, Sales, and Recovery. These roles demand expertise in cultivating client relationships, driving revenue growth, and implementing effective recovery strategies. Candidates must possess strong communication skills, a results-driven mindset, and proficiency in negotiation. Responsibilities include maintaining high client satisfaction, achieving sales targets, and managing delinquent accounts to minimize financial losses. Familiarity with CRM systems and prior experience in financial services or collections are advantageous.
The West, East, and Central regions of Uganda serve as key operational areas for this role. Candidates must possess a deep understanding of the socio-economic, cultural, and logistical landscapes in these districts to ensure effective project implementation. Proficiency in local languages, including Luganda, Luo, or Runyankole, is highly desirable, as is prior experience in community engagement or rural development initiatives. Familiarity with government policies and development programs specific to these regions will be advantageous. The position requires travel across these districts, with a focus on assessing needs, fostering partnerships, and delivering sustainable outcomes. Strong interpersonal and problem-solving skills are essential to navigate diverse challenges in these areas.
We are seeking a seasoned Professional Services expert to deliver exceptional client solutions, drive project execution, and foster long-term partnerships. This role demands a proven track record in consulting, implementation, and advisory services, with a focus on understanding client needs and translating them into actionable strategies. The ideal candidate will possess strong communication skills, technical proficiency, and the ability to manage complex engagements from inception to completion. Responsibilities include conducting needs assessments, developing customized solutions, overseeing deployment, and ensuring client satisfaction throughout the engagement lifecycle. Experience in a similar capacity within a fast-paced environment is essential.
Sales, retail, business operations, customer service, and accounting and finance are all areas of focus for this role. Reporting to the Branch Executive, this position will remain open, with interviews conducted on a rolling basis beginning August 17, 2026. The role is based in Eugene’s multiple branch locations across Uganda’s Western, Eastern, and Central districts.
Eugene empowers informal sector entrepreneurs to achieve significant economic growth through asset finance, innovative technology, and a client-focused approach. Our core asset finance solutions encompass medical and life insurance, comprehensive training programs, essential safety equipment, and digital credit profiles, complemented by affordable financing options for small and medium-sized enterprises (SMEs). By fostering economic advancement among our clients and establishing verifiable digital records of their financial responsibility, we are cultivating a sustainable ecosystem designed to nurture the expansion and prosperity of micro, small, and medium enterprises (MSMEs).
Eugene addresses the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs to access income-generating assets, establish a verifiable digital credit history, and unlock future growth prospects through its innovative digital platform. The platform offers an array of benefits, including discounts, smartphones, e-commerce opportunities, and flexible on-demand credit lines. To date, Eugene has successfully financed over 70,000 clients and operates with a workforce of hundreds across its branches in both Uganda and Kenya.
The position involves collaborating with cross-functional teams to drive strategic initiatives and enhance operational efficiency. Responsibilities include analyzing market trends, developing actionable insights, and providing recommendations to senior leadership. Candidates must possess a minimum of five years of relevant experience, along with strong analytical, problem-solving, and communication skills. A bachelor’s degree in business administration, finance, or a related field is required, and an advanced degree is preferred. Proficiency in data analysis tools and project management software is essential.
The Account Management Agent is responsible for cultivating and sustaining client relationships, ensuring consistent satisfaction and loyalty. This role involves addressing client inquiries, resolving issues promptly, and providing tailored solutions to meet their needs. Additionally, the agent tracks account performance, identifies growth opportunities, and collaborates with internal teams to enhance service delivery. Strong communication skills and a customer-centric approach are essential for success in this position. The ideal candidate will embody and champion Eugene’s Core Values—Integrity, Empathy, Solutions-Oriented thinking, Teamwork, and Continuous Growth—demonstrating unwavering commitment to these principles in every aspect of their role.
Key duties encompass overseeing daily operations, ensuring adherence to company policies and regulatory standards, and coordinating cross-functional teams to meet strategic objectives. The role demands proactive problem-solving to address operational challenges, maintaining high performance metrics, and fostering a collaborative work environment. Team leadership and mentorship responsibilities include guiding staff development, evaluating performance, and facilitating professional growth initiatives. Additionally, the position requires meticulous financial oversight, budget management, and accurate reporting to senior leadership. Strong communication skills are essential to liaise between departments, stakeholders, and external partners while driving continuous improvement across all functions.
Vetting and acquiring customers involves carefully evaluating and onboarding prospective clients by determining their eligibility, validating the provided information and documentation, performing necessary background checks, and facilitating the acquisition process in alignment with Eugene’s established credit guidelines and internal policies. Loan Management: Oversee the complete loan lifecycle by tracking repayment schedules, proactively
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