Assistant Floor Manager

Assistant Floor Manager | Job Mail

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Assistant Floor Manager

K2 Recruit

Sunday, 17 May 2026

31

Management - Other Management

Durban

FULL TIME

R30 000,00 (PER MONTH)

Job Specification

Company

Reference Number

Job Summary

The Role: The Assistant Floor Manager will play a critical role in supporting the Floor Manager and Store Manager by overseeing floor operations, driving sales performance, maintaining operational discipline, and ensuring exceptional customer service. This role is hands-on and operational, requiring strong leadership presence on the floor while contributing to strategic execution.

Key Responsibilities

• Support the management of all floor departments to ensure optimal sales performance, stock availability, and high visual and operational standards.

• Assist in driving turnover, maximising gross profit, controlling expenses, and managing key operational ratios.

• Read, analyse, and interpret management and sales reports, identifying trends and taking corrective or growth-focused action.

• Support target setting and execution, ensuring departmental goals, timelines, and KPIs are clearly communicated and achieved.

• Actively support the Floor Manager in planning, implementing, and monitoring operational initiatives aligned with group strategy and values.

• Ensure consistent execution of store disciplines, controls, procedures, rules, and compliance standards.

• Be a visible leader on the floor, leading by example and maintaining a strong customer-facing presence.

People Management & Leadership

• Assist with staff management across floor departments (approximately 60 staff), including:

• Training and coaching

• Recruitment support

Performance management

• Disciplinary processes (in line with labour legislation and company policy)

• Motivate, develop, and support staff to create a positive, engaged, and productive work environment.

• Ensure staff understand expectations, standards, and service excellence requirements.

• Foster a culture of accountability, professionalism, and teamwork.

Customer Experience

• Deliver an exceptional customer experience aligned to a premium retail environment.

• Address customer queries, complaints, and feedback professionally and efficiently.

• Ensure product quality, availability, and merchandising consistently meet high LSM expectations.

Operational & Strategic Support

• Support change initiatives and operational improvements with confidence and attention to detail.

• Ensure decisions are fact-based, well-planned, and aligned with group strategy, purpose, and values.

• Act as a key support to the Floor Manager and Store Manager by independently managing assigned floor areas, allowing senior management to focus on broader business priorities.

• Minimum 5 years’ FMCG retail experience, preferably within a food retail environment.

• Proven experience in a supervisory or junior management role.

• Strong numerical and analytical ability with experience interpreting retail reports.

• High levels of professionalism, integrity, and interpersonal skill.

• Strong customer service orientation with experience serving high LSM markets.

• Ability to lead, motivate, and manage teams effectively.

• Relevant retail or management qualifications will be advantageous.

Additional Requirements

• Residing in or near the Ballito area is highly beneficial.

• Own reliable transport is essential.

• Willingness to work retail hours, including weekends and public holidays.

Why This Role?

• Opportunity to lead within a respected, community-centred retail environment

• Beautiful, high-quality store setting

• Influence a product offering that reflects the North Coast lifestyle

K2 Recruit

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Job Details

• Country : Afrique du Sud

• Contract Type : Permanent Contract

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