Professional Service Support Specialist

Responsabilités

A versatile and diligent individual is sought to fulfill the role of General Service Assistant, responsible for performing a wide array of essential support tasks to maintain smooth operations. This position requires meticulous attention to detail, strong organizational skills, and the ability to multitask effectively in a fast-paced environment. Key duties include maintaining cleanliness and sanitation standards, assisting with inventory management, and ensuring that all equipment and facilities are operational and presentable. The ideal candidate will demonstrate reliability, teamwork, and a proactive approach to problem-solving while adhering to company policies and safety regulations. Cure Children’s Hospital of Uganda seeks a dedicated professional to join our dynamic team, focusing on delivering exceptional pediatric care. The ideal candidate will possess a strong commitment to advancing healthcare services for children in need, along with specialized expertise in their field. Responsibilities include providing compassionate medical treatment, collaborating with multidisciplinary teams, and contributing to innovative research initiatives. A minimum of five years of relevant experience is required, along with proficiency in both English and Swahili. The successful applicant will demonstrate exceptional clinical skills, cultural sensitivity, and a passion for improving child health outcomes in resource-limited settings. Male, located in eastern Uganda, is seeking a dedicated and experienced professional to fill a vital role within our expanding team. Candidates must possess a minimum of three years of relevant work experience in their respective field, along with strong communication and problem-solving skills. Responsibilities include managing key projects, collaborating with cross-functional teams, and ensuring adherence to organizational policies. The ideal applicant will demonstrate a commitment to excellence, adaptability, and a proactive approach to challenges. Fluency in English is required, and proficiency in Luganda or a local dialect is highly advantageous. Mbale Healthcare professionals deliver essential medical services to patients, diagnosing illnesses, providing treatments, and promoting wellness through preventive care. They work in diverse settings, including hospitals, clinics, and private practices, collaborating with interdisciplinary teams to ensure optimal patient outcomes. Strong communication and interpersonal skills are vital, as healthcare workers must convey complex medical information clearly to patients and families. Additionally, they must adhere to strict ethical standards, maintain accurate records, and stay updated on advancements in medical science and technology. A commitment to lifelong learning and professional development is often required to uphold the highest standards of care. We are seeking a meticulous professional to oversee cleaning operations within restaurants, hospitality venues, and healthcare facilities. The ideal candidate will ensure impeccable hygiene standards, manage facility maintenance, and uphold strict compliance with health and safety regulations. Responsibilities include coordinating cleaning schedules, supervising staff, procuring supplies, and addressing any facility-related issues promptly. Proficiency in sanitation protocols, attention to detail, and the ability to work in high-traffic environments are essential. Prior experience in similar roles within the specified industries is preferred. BACKGROUND CURE Children’s Hospital of Uganda, a private-not-for-profit (PNFP) Christian institution specializing in pediatric neurosurgery and holistic spiritual care, invites applications for the part-time role of General Service Assistant. POSITION OVERVIEW: To deliver comprehensive housekeeping and laundry services, ensuring the cleanliness, maintenance, and upkeep of all hospital spaces and buildings, this role involves managing cleaning supplies and equipment to uphold a sanitary and well-organized environment for patients and staff. Oversee a diverse range of duties encompassing operational, administrative, and strategic functions to ensure seamless business continuity and efficiency. Implement and maintain robust systems and procedures to streamline workflows, enhance productivity, and support organizational objectives. Serve as a key liaison between departments, fostering collaboration, resolving cross-functional challenges, and aligning efforts toward common goals. Prepare and present detailed reports, performance metrics, and actionable insights to senior leadership to inform decision-making and drive continuous improvement. Provide guidance and mentorship to team members, cultivating a culture of accountability, professional growth, and high performance. Monitor and evaluate processes to identify opportunities for optimization, cost reduction, and enhanced service delivery, ensuring adherence to industry standards and regulatory requirements. Perform assigned cleaning duties, including sweeping floors, scrubbing surfaces, and mopping areas to maintain sanitation and appearance standards. Must don complete protective attire independently, ensuring adherence to all safety protocols and guidelines. Sweep the designated duty stations thoroughly and consistently. Promptly inform users about wet floors to prevent potential slips or falls, ensuring safety compliance and adhering to established protocols. Handles thorough cleaning of heavily soiled areas to ensure optimal sanitation and hygiene standards are consistently maintained. Mop floors in accordance with manufacturer-recommended detergent dilution ratios to ensure effective cleaning while maintaining safety standards. Thoroughly sanitize and maintain dust-free environments by systematically addressing all exposed surfaces, ensuring optimal cleanliness and hygiene standards are upheld. Collect and dispose of debris from surfaces including blinds, furniture, file cabinets, and windowsills.

• Responsible for disposing of dust and SPC plastic waste from chairs in compliance with safety and environmental regulations. Ensure that ceilings and corners are thoroughly cleared of any cobweb infestations. Utilizing approved disinfectants, decontaminate affected items and surfaces thoroughly to eliminate pathogens and ensure compliance with established health and safety protocols. Outfitted in complete protective attire, the incumbent ensures comprehensive safety compliance throughout all procedural engagements. Prepare the solution in accordance with the established protocols to ensure proper consistency and adherence to specifications.
• Implement the solution across affected services to address contamination issues. The washing area must be disinfected following the linen washing process for each specific procedure. Responsibilities include sanitizing linen preparation tables to ensure a hygienic environment for textile handling. Laundering medical textiles and linens constitutes an essential component of hospital operations, ensuring a sterile and hygienic environment for patient care. This role involves the meticulous cleaning, sanitization, and preparation of uniforms, bedding, and other textiles used throughout healthcare facilities. Attention to detail, adherence to infection control protocols, and knowledge of proper handling techniques are critical to maintaining safety standards. Additionally, the position may require operating specialized washing and drying equipment, sorting items based on fabric type and contamination level, and delivering clean linens to designated hospital departments. Collect and remove used linens from the Operating Rooms, ensuring thorough sanitation and adherence to hospital protocols. Sort items by the severity of soiling and the presence of color stains, prioritizing those with heavy contamination for deep cleaning. Prepare a cleaning solution by combining Jim, water, and detergent in a 1:8:3 ratio (Jim to water to detergent). Items should be immersed for a duration of thirty minutes as part of the preparation process.
• Responsible for laundering linens by washing, rinsing, and hanging them to dry. Skilled in pressing and folding linen with precision and efficiency to meet quality standards, ensuring crisp finishes and proper storage. Replenishing designated areas with crisp, well-pressed linens as needed to ensure consistent availability and presentation standards. We are responsible for managing waste disposal in compliance with all applicable regulations and standards, guaranteeing that materials are handled, transported, and processed in a manner that minimizes environmental impact and promotes safety. This role requires strict adherence to protocols to prevent contamination, pollution, or regulatory violations, ensuring that waste is segregated, treated, and disposed of through approved channels. Collect and remove contents from full waste receptacles to maintain cleanliness and sanitation standards in the facility. Responsible for transporting waste materials to the designated incineration facility. Disinfect used bins thoroughly to ensure proper sanitation and hygiene standards are maintained. Responsible for installing and securing bucket liners to ensure proper containment and prevent leaks during material handling operations. Must adhere to established safety protocols and quality standards while performing this task. Familiarity with liner materials and installation techniques is required to maintain operational efficiency and workplace safety. Infection prevention and control professionals are responsible for developing, implementing, and monitoring strategies to minimize the spread of infectious diseases within healthcare settings. They ensure compliance with established protocols, conduct risk assessments, and provide staff training on hygiene and safety practices. Additionally, they investigate infection outbreaks, analyze data to identify trends, and recommend corrective actions to mitigate risks. These professionals collaborate with multidisciplinary teams, including healthcare providers, administrators, and public health officials, to maintain a safe care environment. Strong analytical, communication, and organizational skills are essential, along with a thorough understanding of epidemiology and infection control principles. Effective hand hygiene must be performed whenever transitioning between workstations to maintain a clean and sanitary environment. Perform duties in strict compliance with established organizational policies and operational guidelines, ensuring adherence to all prescribed protocols and standardized workflows. Consistently adhering to established infection prevention and control protocols is essential and must be maintained at all times. Attend all scheduled departmental training sessions focused on infection prevention and control to maintain current and comprehensive knowledge. Proper handling and storage of cleaning equipment are essential to ensure safety and efficiency in maintenance operations. Disinfected mop heads are hung to dry at the conclusion of each shift. Dusting surfaces and disinfecting towels, which are then hung to dry once the shift concludes, is required. All cleaning equipment must be securely stored in a designated, locked room at all times. The role encompasses responsibilities associated with professional growth initiatives, ensuring ongoing enhancement of skills, knowledge, and competencies. It requires adherence to established performance standards, engagement in continuous learning opportunities, and alignment with organizational objectives. The position demands proactive participation in training programs, mentorship activities, and career advancement pathways to foster individual and collective progress. Short-term training opportunities will be identified to enhance your role performance and support your professional growth. Engage actively in the hospital’s organized training and sensitization programs designed for all colleagues. Ensure the professional training tracker card is maintained with accurate updates reflecting all training attended. Attendees are expected to complete a minimum of three self-driven professional development sessions within the fiscal year. Demonstrates reliability and commitment through consistent punctuality and full attendance, ensuring adherence to scheduled work hours and minimizing disruptions to team workflows. Show up for duty punctually according to the assigned schedule. Ensure punctual attendance in accordance with the assigned schedule at all times. Attends and actively contributes to meetings by providing valuable input, discussing relevant topics, and collaborating with team members to achieve meeting objectives effectively. Attend and actively engage in scheduled departmental meetings to contribute ideas, provide updates, and collaborate on initiatives. Attend scheduled general coworker meetings to contribute actively and stay informed on relevant updates and discussions. Occupational Health and Safety professionals play a critical role in fostering safe and compliant work environments by identifying hazards, implementing preventive measures, and ensuring adherence to regulatory standards. They conduct thorough risk assessments, develop and enforce safety protocols, and provide essential training to employees to minimize workplace injuries and illnesses. Additionally, these specialists investigate incidents, analyze trends, and recommend corrective actions to continuously improve safety performance. Strong analytical skills, attention to detail, and a thorough understanding of occupational health regulations are essential for success in this role. All staff members must adhere to safety protocols to prevent harm to themselves, colleagues, and customers. Following and adhering to established health and safety policies, procedures, and guidelines, this role requires the consistent application of these standards to daily work activities, which includes the proper use and wear of required Personal Protective Equipment. Engaging in initiatives aimed at preventing harm and fostering well-being within the workplace, as well as proactively identifying, reporting, and, when feasible, self-managing potential hazards. Demonstrate prompt and precise reporting of workplace incidents, along with timely escalation of any identified concerns. The Spiritual Ministry is responsible for providing guidance, support, and leadership in matters of faith, worship, and spiritual growth within the organization. This role involves collaborating with leadership teams to develop and implement spiritual initiatives, ensuring alignment with the organization’s mission and values. The successful candidate will demonstrate a strong commitment to fostering an inclusive and nurturing spiritual environment, as well as the ability to engage with diverse groups to deepen their connection to faith-based principles. Requirements include a relevant degree in theology, divinity, or a related field, along with prior experience in spiritual leadership or ministry roles. Engages actively in the hospital’s Spiritual Ministry initiatives, contributing to the delivery of spiritual care and support services. Conducts additional tasks as assigned, ensuring all responsibilities are fulfilled in a timely and efficient manner while maintaining high standards of performance and professionalism. Other responsibilities that may be assigned by the Supervisor include fulfilling any additional official duties as required. Education and experience requirements include a degree in computer science, information technology, or a related field, coupled with a minimum of five years of professional experience in software development, with at least two years in a leadership or mentorship role. Strong proficiency in multiple programming languages such as Python, Java, or C++ is essential, along with experience in agile methodologies, cloud computing, and DevOps practices. Familiarity with software architecture, system design, and database management is also required. Candidates must demonstrate excellent problem-solving skills, strong communication abilities, and a proven track record of delivering high-quality software solutions. A certificate in Hotel Management and Institutional Catering is highly desirable upon completion. A proven track record in kitchen operations, laundry services, and housekeeping is required, ideally gained within a reputable hotel, guest house, or healthcare facility. A thorough grasp of the critical importance of maintaining a clean and hygienic environment for patients is essential.

Capability to acquire and apply methods for sterilizing equipment, surfaces, and designated areas effectively. Demonstrates strong independent judgment and effectively manages competing priorities with minimal oversight to achieve established objectives. Demonstrates exceptional verbal and written communication abilities, along with strong interpersonal aptitude. Must demonstrate proficiency in speaking, reading, and writing the English language. Proficiency in specialized knowledge, technical skills, and core competencies is essential, alongside the ability to apply these effectively in practice. Aptitude for analytical thinking, problem-solving, and adaptability to evolving challenges is required. Strong communication, teamwork, and leadership capabilities are also critical. Candidates must demonstrate expertise in relevant areas, ensuring alignment with organizational goals and industry standards. Demonstrates a proactive approach to learning and readily integrates new procedural knowledge into daily responsibilities. Demonstrates adaptability in tasks and scheduling while maintaining composure in high-pressure situations. Highly organized with an exceptional attention to detail, this professional ensures precision in all tasks and maintains structured workflows for maximum efficiency. This role is a full-time, fixed-term position with the potential for renewal, located in Male. CURE Children’s Hospital of Uganda maintains a fee-free recruitment process at every stage, including application submission, candidate shortlisting, interview participation, reference verification, appointment finalization, training, and any additional procedures. CURE Children’s Hospital of Uganda disclaims any liability for fraudulent communications or monetary losses incurred due to individuals participating in deceptive recruitment practices. Any involvement in lobbying activities will result in immediate disqualification from consideration for the position.

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