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Bank of Africa Kenya Limited (BOA-KENYA), a commercial bank providing banking services to corporate, SME and retail clientele, is seeking a Recoveries Officer – Write Off to join their team. This is a full-time position based in the banking sector.
Job Purpose: The role is responsible for the management of written off accounts by repairing and offering cures with the aim of writing back and making income for the bank.
Responsibilities and Accountabilities:
Management of the written off book to get collections and write backs with a total weight of 70% by:
Daily engagements through calls, texts emails and client visits to regularize accounts and offer cures.
Minuting all meetings held and actioning on the same.
Liaising with branches and service providers when following up on defaulters.
Attending court as bank witness to ensure the bank gets favorable judgements and recover debts.
Pursuing execution of decrees given at court rulings so as to push the defaulters to pay.
Ensure customer satisfaction by (5%):
Resolution of complaints and proposals from clients and business with agreed TAT.
Follow up on laid down procedures when dealing with clients and stakeholders while representing the Bank.
Training, Culture and values (5%):
Training on any related field required on the job.
Ensure to meet required Training Hours & Pass mark of 80%.
Adherence to documented Recovery Processes and Procedures - 10%:
Ensuring the physical and digital files are updated on a daily basis.
Following laid down procedures and processes as we pursue debts.
Adherence to SLA’s – Client (48 hrs.) and Legal requests - 24 hrs - 10%:
Ensuring all customer correspondences are attended to within 48hrs.
Ensuring all correspondences from the legal officers are responded to within 24 hours.
Minimum Requirements; Academic and Professional qualifications:
Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field.
Minimum 3 yrs. banking experience especially in credit, recoveries/PQM with a good understanding credit policies and procedures.
Good understanding of CBK prudential guidelines, banking Act, IFRS and other relevant statutes in banking.
Method of Application: Interested and qualified? Go to Bank of Africa Kenya Limited on boakenya.com to apply.
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Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd w
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