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Emerge Egress Consulting, a Management and Training Consulting established in 2017 (herein referred as EEC), specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and have specialized in training which looks at the demand for potential success of Government, Local authorities and private sector organizations. Our client, a 4-star hotel, is seeking a Hotel Restaurant Server to join its Food & Beverage team. This is an opportunity for a confident and service-minded hospitality professional who enjoys interacting with guests and takes pride in delivering smooth, professional, and memorable dining experiences.

Core Duties and Responsibilities

Welcome guests and provide prompt, warm, and professional table service. Take food and drink orders accurately using the hotel POS system. Explain menu options, recommend pairings, and actively upsell specials. Maintain clean, fully stocked, and correctly set dining tables. Coordinate with kitchen and bar teams to ensure timely order delivery. Process guest payments, cash transactions, and room charges accurately. Handle guest requests and feedback promptly to ensure high satisfaction. Complete daily pre-service setup (mise-en-place) and end-of-shift side duties. Strictly adhere to hotel standards for service, hygiene, and personal grooming.

Job Specifications and Qualifications

Certificate or Diploma in Food and Beverage Service, Hospitality management or a related field. At least 2 years of experience working as a Waiter, Restaurant Server, or F&B Server. Proficiency in hotel POS systems.

Key Competencies

Good knowledge of food and beverage service. Professional grooming and presentation. High attention to detail, accuracy, and hygiene standards. Confident, friendly, and professional approach. Good communication and teamwork skills.

Our client, a high-end hotel, is seeking a confident and service-focused Deputy Front Office Manager to support the Front Office Manager in leading the team and ensuring a seamless, welcoming experience for every guest. This is an opportunity for an experienced hospitality professional who is ready to take on greater responsibility, contribute to a strong team, and grow within a professional and high-standard hotel environment. The successful candidate will play an important role in supporting the Front Office operation, developing the team, handling guest needs with confidence, and ensuring that service standards are consistently maintained.

Core Duties and Responsibilities

Support the Front Office Manager in the smooth and efficient running of the Front Office. Supervise and coordinate daily Front Office activities to ensure professional and timely guest service. Oversee guest arrivals, check-ins, check-outs, reservations, and room allocations. Attend to guest enquiries, special requests, and complaints, ensuring they are handled promptly and professionally. Monitor Front Office procedures, including billing, room allocations, and cash handling, to ensure accuracy and compliance. Coordinate closely with Housekeeping, Reservations, Food & Beverage, and Maintenance to ensure a seamless guest experience. Support the training, coaching, and performance of Front Office team members. Ensure the Front Office, reception, and lobby areas maintain a clean and professional presentation. Maintain accurate Front Office records and assist with operational reports. Step in for the Front Office Manager when required and undertake other responsibilities assigned by management.

Key Competencies

Good understanding of Front Office procedures and hotel operations. Proven ability to lead, support, and motivate a team. Excellent communication and interpersonal skills. Strong decision-making, problem-solving, and guest-handling skills. Ability to remain calm, composed, and professional in a busy hotel environment. High level of integrity, accountability, and professionalism.

Job Specifications and Qualifications

Degree or Diploma in Hotel & Restaurant Management, Hospitality Management, Business Administration, or a related field from a recognised institution. At least 3 years experience in Front Office or Guest Services, including at least 1 year in a supervisory or team-lead role. Proficiency in Property Management Systems (PMS) and Microsoft Office applications.

Method of Application

Interested and qualified candidates should forward their CV to: [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] using the position as subject of email.