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Customer Service Care Officer - Giraffe Powa Limited recrute un Customer Service Care Officer pour son site de Lilongwe, au Malawi. Ce poste à temps plein est à pourvoir rapidement.
Responsabilités : Vous serez chargé d'accueillir et d'assister les clients de manière professionnelle et conviviale. Vous répondrez aux demandes des clients par téléphone, par e-mail ou en personne, et résoudrez leurs réclamations rapidement et efficacement. Vous tiendrez à jour les dossiers clients et les bases de données, fournirez des informations sur les produits et services, et remonterez les problèmes complexes au service approprié si nécessaire. Vous assurerez le suivi auprès des clients pour garantir leur satisfaction et effectuerez toute autre tâche liée au service client qui vous sera confiée.
Formation / Diplômes : Un certificat d'études secondaires est exigé ; un diplôme ou certificat en service client, en administration des affaires ou dans un domaine connexe est un atout supplémentaire.
Expérience : Une expérience préalable dans le service client est préférée. Une expérience en comptabilité est obligatoire.
: Excellentes compétences en communication et en relations interpersonnelles, solides capacités de résolution de problèmes et de gestion des conflits, bonne maîtrise de l'informatique et des applications Microsoft Office, capacité à travailler sous pression et en équipe, attitude positive et engagement à fournir un service client exceptionnel.
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In your cover letter, show how you've met les compétences demandées dans l'annonce by mentioning a specific win or metric. For Giraffe Powa Limited, research their local market—then subtly link your experience to their challenges. This proves you’re both capable and culturally aware.
International NGO — NGO recruiters read your cover letter to assess your understanding of the humanitarian mission, not just technical skills. Show you know the country field context and the specific challenges of this sector.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
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