PA
Professional Receptionist and Customer Service Representative
CDI12 days ago
Job Description
Lusaka
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Are you an articulate professional with a strong customer orientation and a drive for development? Consider the Call Centre Assistant position at GS Cash Advance, where your contributions will significantly impact each customer engagement.
- KEY RESPONSIBILITIES
- Handle incoming customer calls and inquiries with a high standard of professionalism.
Formation / Diplômes
- Deliver precise information and support to customers with professionalism and care.
- Assess customer needs and deliver tailored assistance to ensure satisfaction. Handle all incoming customer inquiries and requests in a timely and professional manner, ensuring prompt resolution or escalation as necessary.
- Ensure meticulous documentation of customer interactions and call details.
- Forward any unresolved issues to the appropriate team for further review.
QUALIFICATIONS & REQUIREMENTS
- A high school diploma or equivalent is the least qualification necessary for this role. Graduates who have recently completed their academic programs are strongly encouraged to submit their applications.
- Demonstrates strong proficiency in both verbal and written communication.
- Demonstrates exceptional customer service and interpersonal abilities. Proficient in computing and capable of rapidly adapting to new technological systems.
- Demonstrates quick learning capabilities and flexibility, thriving in dynamic and high-pressure work settings. Proficient in functioning autonomously as well as collaboratively within team settings.
- Demonstrates strong analytical abilities and meticulous attention to detail.
Demonstrates professionalism, patience, and courtesy in all customer interactions. Eager to accommodate varied schedules, including weekends or shift-based assignments as necessary.
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Expert Application Advice
When applying to GS CASH ADVANCE LIMITED, highlight how your sales experience meets their les compétences demandées dans l'annonce directly. Tailor your CV with one concrete example—like exceeding targets or managing key accounts—to show you’re ready from day one. This small effort proves your commitment.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
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- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.