Senior Network Operations Centre Engineer

Senior Network Operations Centre Engineer - DigiOutsource | BeBee Back Senior Network Operations Centre Engineer

Technology

DigiOutsource Cape Town , South Africa 4 weeks ago Until 2026/06/18

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Job description Diagnostics & Troubleshooting Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who We Are We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who We’re Looking For We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A‑game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game‑changer? Supercharge your career with us and be part of something extraordinary.

Why we need you We’re building experiences that wow our customers and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As a Senior Network Centre Operations Engineer, you’ll play a critical role in delivering a high‑quality, reliable, and proactive operations service. You will take ownership of real‑time monitoring, advanced incident detection, escalation leadership, and complex troubleshooting across systems and platforms. You’ll drive efficient service restoration, ensure robust documentation of operational events, and actively contribute to improving processes, tooling, and overall operational maturity.

What You’ll Do You’ll take ownership of work that gives us our competitive edge, including: Monitoring & Observability Leveraging tools such as Grafana, Datadog, SolarWinds, and Nagios to interpret dashboards, tune alerts, and recognise anomalous patterns or traffic spikes Proactively identifying system health issues through real‑time telemetry, logs, and metric correlations

Networking & Platform Operations Applying strong knowledge of TCP/IP, DNS, HTTP, TLS, load balancing, and CDNs to analyse and resolve platform issues Understanding distributed systems, caching layers, and message queues to support efficient fault isolation and impact assessment

Incident Management Tooling Using Jira for structured incident tracking, escalation, and resolution workflows Operating on‑call platforms such as PagerDuty and maintaining knowledge base/runbook documentation for consistent incident response

Diagnostics & Troubleshooting Performing first‑pass triage on server health, application performance, API latency, and database connectivity (e.g., SQL reachability, connection pooling) Analysing logs, metrics, and system indicators to narrow down root‑cause direction during high‑pressure incidents

Scripting & Automation Using Bash, Python, or PowerShell for log parsing, system checks, and troubleshooting tasks Automating repetitive operational processes to improve efficiency and reduce manual intervention

Cloud & Container Technologies Working with AWS, Azure, or GCP fundamentals to support cloud‑based operational tasks Understanding Docker, Kubernetes, and log stacks such as ELK/Opensearch, Splunk, or Loki/Promtail to enhance troubleshooting capabilities

This list covers your core responsibilities with plenty of room to stretch, explore and take on new challenges as we grow. What You’ll Bring Clear, confident communication (written and verbal), and the ability to breakdown complex ideas A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals Strong organisational skills and the ability to manage multiple projects without dropping the ball Exceptional attention to detail and a commitment to high‑quality work A relevant tertiary IT qualification and/or advanced industry certifications such as Cisco CCNA/CCNP, CompTIA Network+, CompTIA A+. ITIL v4 qualification, or equivalent senior‑level ITSM certification. Minimum 3-5 years’ experience in Operations, NOC, SRE support, or mission‑critical Incident Management roles within high‑availability or real‑time platforms. Minimum 3-5 years’ experience using multiple enterprise monitoring platforms (Datadog, Grafana, SolarWinds, Nagios, Zabbix), including alert tuning, optimisation, and trend analysis. Minimum 3-5 years’ hands‑on experience using enterprise ITSM tools such as Jira, ServiceNow, or Freshservice, with a proven track record of leading priority incidents (P1/SevA). Leveraging tools such as Grafana, Datadog, SolarWinds, and Nagios to interpret multi‑layer dashboards, correlate metrics, and identify early‑warning failure patterns. Prior experience in environments with rapid changes, live‑system dependencies, or peak‑traffic events (e.g., sports, e‑commerce, gaming, streaming, financial trading) Desirable Skills You’ve Got Up Your Sleeve Cloud certifications (AWS/GCP/Azure) or DevOps tooling certifications are highly advantageous. In‑depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience with real‑time systems or high‑traffic platforms, ensuring performance and stability during peak betting or gaming events Ability to analyse and interpret large datasets for operational insights, risk identification, or performance optimisation Our values are non‑negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back. Our Employee Assistance Programme offers resources for you and your family. At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on!

Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

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Job Details

• Country : Afrique du Sud

• Contract Type : Permanent Contract