Senior Support Engineer (Citrix) (CPT)

Senior Support Engineer (Citrix) (CPT) | Job Mail

Create a FREE Job Seeker Profile

Jobs Training & Courses Companies Hiring

Recruitment Employer Sign Up Post a FREE Vacancy Employer/Recruiter Registration

Login

Filter

Back

Cancel Apply Filter

Cancel Apply Filter

Back Back Back Back

Cancel Apply Filter

Cancel Apply Filter

Cancel Apply Filter

Cancel Apply Filter

Industry

Province

City

Suburb

Cancel Apply Filter

Cancel Apply Filter

Cancel Apply Filter

Cancel Apply Filter

+2 more

Clear All Filters

Create a Job Alert

1153 Other IT/Computer jobs in Cape Town on Job Mail

Verified Ad

Apply Now

Senior Support Engineer (Citrix) (CPT)

Datafin

Saturday, 16 May 2026

1

IT/Computer - Other IT/Computer

Cape Town

FULL TIME

Job Specification

Company

Reference Number 26647

Job Summary

Senior Support Engineer (Citrix) (CPT)

IT - Support Cape Town - Western Cape - South Africa

ENVIRONMENT:

A dynamic Internet Service & Network Specialist seeks a highly experienced Senior Support Engineer (Citrix) to provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies. You will support Citrix Virtual Apps and Desktops, provide proactive Citrix support via Goliath monitoring while managing call escalations to 2nd Level & Specialist Support. You must have Grade 12/Matric with CCA-V or similar and a minimum of 5+ years experience supporting Citrix in a senior position. You will also need proficiency with Hyper-V, VMware or Nutanix AHV. You will also need the ability to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact. It is also imperative that you be a team player able to work in and with a virtual team and you must be available to provide after-hours Standby Support.

DUTIES:

Support Citrix Virtual Apps and Desktops.

Support Citrix Application Delivery Controllers.

Support Citrix DaaS.

Proactive Citrix support via Goliath monitoring.

Proactive analysis and reporting on Citrix system health.

Patch Management of Citrix systems.

Assist with escalations from 1st and 2nd Line Support.

Manage call escalations to 2nd Level and Specialist Support within the business as well as customer vendors.

Liaise between users, IT Outsource providers and internal IT processes.

Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate.

Identify and escalate persistent incidents.

Develop and maintain a professional working relationship with the clients and client end-users (VIP users) in support of the Service Delivery Manager.

Confirm call resolution with end user before resolving of the call on ITSM.

Maintain service and quality levels according to the company business standards, processes and procedures.

Create and update documentation related to all Standard Operating Procedures.

REQUIREMENTS:

Grade12/Matric Certificate.

CCA-V or similar.

At least 5 + years supporting Citrix in a senior position.

Experience supporting either Hyper-V, VMware or Nutanix AHV.

Good understanding of Citrix and Microsoft server infrastructure.

Able to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.

Is a team player with the ability to work in and with a virtual team.

Must be available to provide after-hours Standby Support.

Strong attention to detail.

.

You will receive an email when a new job matching your criteria is posted.

Manage Alerts

Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:

Response from employers

Being able to log in and update your profile

Apply for more jobs

Didn't receive the link? Resend Verification Link

Job Mail uses cookies to ensure you get the best experience on our website. View Settings

Accept All

Job Details

• Country : Afrique du Sud

• Contract Type : Permanent Contract

---

**

[Click the Apply button below to see the contact details]