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Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals and organizations working in agriculture, climate change and environment, disaster management, education, food and related sectors. We are currently seeking dynamic and results-driven Customer Success Executives to join our high-performing team. This role is central to our growth strategy, focusing on consultative selling of our portfolio to a diverse client base. You will be responsible for understanding complex client challenges and aligning them with our solutions.
Key Responsibilities
Consultative Selling & Client Engagement: Identify/prospect, qualify, and develop new business opportunities within assigned public and private sector territories. Conduct in-depth needs analysis with clients to understand their strategic objectives and challenges. Design and propose tailored solutions from our portfolio that address specific client pain points and deliver measurable value.
Relationship Management & Stakeholder Engagement: Key Account Management: Build and nurture long-term relationships with decision-makers (C-level executives, procurement officers, project managers) in the public, private, and not-for-profit sectors.
Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.
Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains.
Solution Portfolio Expertise: Develop a deep understanding of our entire product suite. Articulate the technical and business value of our solutions effectively.
Sales Process & Technology Utilization: Utilize CRM (e.g., Salesforce, HubSpot) proficiently to manage pipeline, track interactions, and forecast accurately. Collaborate with digital sales assistants to run campaigns to generate leads, access relevant content, and personalize client communications at scale. Manage the full sales cycle from prospecting to negotiation and closure.
Market Intelligence & Competitive Analysis: Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector. Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge.
Qualifications & Experience: Bachelor’s degree in Economics, Statistics, Finance, Accounting, or a related field. A minimum of 2 years of proven experience in consultative/B2B sales, preferably selling solutions (not just products) to public, private sector, and not-for-profit clients. Sales Certifications will be an added advantage. Demonstrable experience or strong understanding of data analytics principles and their business application. High proficiency in using CRM software.
Required Skills: Exceptional communication, presentation, and negotiation skills.
Job Type: Full Time
Qualification: BA/BSc/HND
Job Field: Customer Care, Success and Service
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