Codirect Courier and Fulfillment Center, a leading provider of fulfillment and courier services for businesses of all sizes, is seeking a proactive and customer-focused Call Centre Agent to join our team in Nairobi. We are committed to delivering quick, secure, and dependable solutions with a focus on speed, accuracy, transparency, and customer satisfaction. Our strength lies in an experienced team dedicated to providing high-quality service.
Job Type: Casual (3-Month Contract, extension subject to performance)
Net Salary: KES 18,000
Qualification: BA/BSc/HND
About the Role: This is a casual position for a duration of 3 months, with the possibility of extension depending on performance. The successful candidate will be responsible for handling customer inquiries, providing accurate information about our services, and ensuring an excellent customer experience.
Key Responsibilities:
Handle inbound and outbound customer calls professionally and courteously.
Respond to customer inquiries, complaints, and service requests promptly.
Provide accurate information on deliveries, orders, and company services.
Record and update customer information in the system accurately.
Follow up on customer issues and escalate unresolved matters when necessary.
Maintain a high level of customer satisfaction at all times.
Profile: Previous experience in a call centre or customer service role is an added advantage.
Required Skills:
Excellent communication skills (both verbal and written).
Good listening and problem-solving skills.
Ability to work effectively under minimal supervision.
Computer literacy and familiarity with call centre systems are an added advantage.
Method of Application: Interested and qualified candidates should forward their CV to: [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] using the position as subject of email.
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt,
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]