Senior Support Engineer (End-User/EUC) (Stellenbosch)

Senior Support Engineer (End-User/EUC) (Stellenbosch) Datafin R Undisclosed Permanent Senior position Cape Town Posted 19 Apr 2026 by Datafin Expires in 24 days Job 2636884 Save Apply Now About the position ENVIRONMENT: DELIVER consistent, high-quality first- and second-line support to end users to ensure productivity and service continuity as the next hands-on Senior Support Engineer wanted by a dynamic Internet Service & Network Specialist. This role focuses on effective incident and service request management, second-line troubleshooting, and supporting endpoint/application rollouts, while maintaining accurate ITSM records and knowledge documentation in line with organisational standards and audit requirement. Support typically includes (where applicable): user endpoints (laptops/desktops/cell phones/tablets), standard and non-standard corporate applications, collaboration tooling, printers/peripherals, user access and authentication issues, device provisioning and software deployments, and meeting room / AV support. You must have Matric/Grade 12 with 3–5 years’ experience supporting end-user computing environments, providing first- and second-line support. DUTIES: Functional Support: Incident & Service Request Management - Provide first- and second-line support by diagnosing and resolving end-user hardware/software/application issues, managing service requests efficiently, and maintaining clear communication throughout the ticket lifecycle. Implementations and Second-Line Support - Support EUC rollouts and upgrades and resolve escalated issues requiring deeper troubleshooting and coordination to minimise business disruption. Documentation and Compliance - Maintain accurate service records and operational documentation to support audit readiness, repeatability, and continuous improvement. REQUIREMENTS: Matric / Grade 12. Recommended Certifications: (At least 3 of the below)) - Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) Microsoft 365 Certified: Fundamentals (MS-900) A+ N+ Security+ ITI4L Foundation Relevant IT qualification (e.g., Diploma/Certificate) or equivalent experience. Familiarity with Microsoft endpoint and productivity environments (e.g., Windows, Microsoft 365). 3–5 Years’ experience supporting end-user computing environments, providing first- and second-line support. Demonstrated experience delivering first- and second-line end-user support within a structured Service Desk or End User Computing (EUC) environment, utilising an IT Service Management system. Practical experience supporting end-user devices, operating systems, standard productivity applications, and associated peripherals in a corporate environment. Proven ability to investigate, resolve, and appropriately escalate incidents and service requests, coordinating with internal resolver teams or external service providers as required. Experience participating in end-user technology implementations, including device deployments, IMACD activities, application upgrades, and user onboarding or offboarding processes. Consistent record of maintaining accurate service records, user communications, and contributing to operational documentation or knowledge bases in line with organisational standards. ATTRIBUTES: Demonstrates accountability and ownership by taking responsibility for assigned tasks and following issues through to resolution. Demonstrates an understanding of how end-user IT services support overall business operations and employee productivity. Communicates clearly, professionally, and respectfully with end users, peers, and stakeholders across varying levels of technical understanding. Applies sound judgement in prioritising work based on business impact, service urgency, and agreed service levels. Maintains a customer-focused approach, showing patience, empathy, and composure when handling user issues and competing priorities. Operates with professionalism, integrity, and discretion when handling business information, user data, and sensitive issues. Exhibits effective time management and prioritisation skills in a dynamic, ticket-driven environment. Adheres to organisational policies, procedures, and compliance requirements while delivering consistent service outcomes. Collaborates constructively within teams, showing willingness to support colleagues, share knowledge, and contribute to continuous improvement. Shows a commitment to continuous improvement, professional development, and maintaining skills relevant to the business environment. Desired Skills: End User Support Endpoint Detection & Response Incident Handling Office365 Administration Windows About The Employer: A dynamic Internet Service & Network Specialist Apply Now Datafin View agency profile See all Datafin jobs About the agency Datafin Recruitment was established in 1999 and is one of South Africa’s leading Recruitment companies. Owned and managed by two sisters Lindy and Bev Sollinger, we focus on connecting with both our clients and candidates in an authentic conscious meaningful manner. We focus on the Tech, Digital/Online, Data, Finance and HR industries. read more read less Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time. EMAIL ME JOBS LIKE THIS Please enter your email address Please enter a valid email address Expires in 23 days