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Penda Health, an award-winning startup transforming healthcare in East Africa, is seeking a Referral Nurse and a Human Resource Business Partner to join its dynamic team. Penda operates a chain of outpatient health clinics offering evidence-based medical care and an unparalleled member experience at surprisingly affordable rates. Recognized as the Best Health Care Firm to work for in Kenya and ranked #26 among the best companies to work for in Kenya, Penda is committed to excellence and innovation.
Referral Nurse
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 4 years
Job Field: Medical / Healthcare
Role Summary: When a Penda patient needs care we can't give them on-site, what happens next matters just as much as everything that came before it. That's where you come in. As our Referral Nurse, you'll build and own Penda's referral network across Nairobi, Kiambu, and Kajiado, ensuring that patients who need care beyond primary level reach the right facility, quickly and safely. The Referral Nurse establishes and maintains working relationships with liaison staff at receiving facilities, supports clinicians during active high-acuity referrals, and tracks referral outcomes to identify and close system gaps. Success looks like a referral network with documented agreements, rapid acceptance of urgent referrals, and a return-to-Penda pathway that ensures no patient's care ends at the point of referral. The role works closely with Penda clinical teams, ambulance providers, hospital liaison teams, the SHA provider relations team, and community health promoters.
What You'll Do
Network Development: Maps every hospital, specialist clinic, diagnostic centre, and maternity facility within reasonable reach of each Penda location, covering Level 4, Level 5, and Level 6 public hospitals, private hospitals, faith-based facilities, and specialist providers. Establishes and maintains named relationships with clinical liaison staff, admissions teams, casualty nurses, and ward coordinators at each facility, and for high volume referral facilities, negotiates referral agreements, MOUs, and informal arrangements that define response times, communication channels, and escalation
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