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We are seeking a full-time, on-site Client Engagement & Operations Officer to oversee daily client relations and operational functions. The position encompasses responsibilities such as cultivating and sustaining client relationships, coordinating workflows, compiling reports, and overseeing the operations of our Kigali-based co-working facility. Key responsibilities include managing day-to-day activities in the Kigali office—ensuring supplies and equipment are maintained, liaising with internal teams, and maintaining precise records and documentation. The role requires strong administrative support, monitoring customer product and service delivery, and verifying billing accuracy to ensure timely fulfillment of customer expectations. A deep technical understanding of our offerings is essential, along with the ability to identify and connect clients with the appropriate subject-matter experts for specialized inquiries. Direct client interaction is a core component, including sales support, onboarding assistance, addressing inquiries, resolving billing discrepancies, scheduling appointments, and collaborating with customer support teams to resolve service-related issues. Additionally, the role contributes to the sales pipeline by generating qualified leads and providing detailed insights into our solutions. To qualify, candidates must possess at least one year of experience in Customer Success or Customer Support, with demonstrated operational or technical proficiency. Exceptional communication, emotional intelligence, and empathy are required, along with experience analyzing customer metrics and reporting operational insights to leadership. Strong interpersonal skills, analytical thinking, and the ability to collaborate effectively within a team are essential. Proficiency in Microsoft Office Suite and a bachelor’s degree are also required.
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📍 Localisation Paragraph: Eco Planet Bamboo is at the forefront of commercializing bamboo as a sustainable, deforestation free, and climate friendly alternative fiber for major industries worldwide. As a triple bottom line organization, we prioritize people, planet, and profit while fostering a collaborative, entrepre
📍 Localisation Eco Planet Bamboo is at the forefront of commercializing bamboo as a sustainable, deforestation free, and climate friendly alternative fiber for major global industries. As a triple bottom line company, we prioritize people, planet, and profit equally, fostering a collaborative, entrepreneurial, and sus
📍 Localisation Eco Planet Bamboo is at the forefront of advancing bamboo as a sustainable, deforestation free, and climate friendly alternative fiber for major global industries. As a triple bottom line organization, we prioritize people, planet, and profit equally, fostering a collaborative, entrepreneurial, and miss
Vital Strategies, an international public health organization, is seeking a Program Manager to lead its Lead Poisoning Prevention Program in Rwanda. With a mission to strengthen health systems and advance evidence based policies, Vital Strategies operates in 73 countries, addressing leading causes of illness, injury, a