MULTIPLE POSITIONS – LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED

Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the areas of Luapula Province (urban and rural areas). Operations of the Company began in 2009, and the Company is currently operating in six (6) out of the twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge, and Chienge districts. LpWSC now seeks to recruit high-profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions.

1. DIRECTOR COMMERCIAL SERVICES (G2) – 1 POSITION

Job Purpose: The job holder is responsible for the management of the commercial operations at the Company, which include business growth, policy and strategy formulation, marketing, innovations and technology, resource mobilization, customer services, billing services, debt management, community mobilization, as well as projects to achieve set company strategic objectives.

Main Duties and Responsibilities (Principal Accountabilities):

• Strategy Formulation and Planning: Coordinates the formulation of Strategic and Operational Plans to assure the Company’s business expansion through service innovation and diversification.

• Managing Business Relations: Builds strong business networks and relationships with key stakeholders and coordinates internal stakeholders’ engagements across multiple functions to drive the set business results and financial viability.

• Business Continuity and Service Expansion: Lead the commercial team to effectively market and sell Company products and services and ensure growth and improvement in business and service delivery by collaborating with other internal departments.

• Business Innovations and Diversification: Devise, coordinate and implement the Company’s Business Diversification Agenda to develop new products, services and business ventures for profit.

• Policy Formulation: Formulate and update operating policies and operating procedures necessary for business operations.

• Contracts Management: Draft, evaluate, negotiate and execute various contracts (including customer service contracts, and project contracts, etc.); monitor compliance to Service Level Agreements / Minimum Service Level Guarantees and serve as Contract Manager on various designated contracts.

• Billing and Revenue Collections: Manage all billing services, debt management and revenue collections tasks for the Company.

• Resource Mobilization: Write business proposals and grant applications for funding by potential financiers in line with the Resource Mobilization Strategy.

• Leadership and Performance Management: Effectively lead and manage employees in the commercial business unit and support them to achieve set performance targets in line with the organisational strategic plans.

• Budgeting: Participate in corporate budgeting process and drive the revenue generation initiatives.

Qualifications:

• Grade 12 Certificate with a minimum of Five (5) “O” levels, which must include Credits or Better in English and Mathematics.

• Bachelor Degree in Business Administration, Accountancy, Finance, Marketing, Management Studies, or related field.

• Master Degree in any of the stated required fields of study will be an added advantage.

• Minimum of Seven (7) years’ traceable relevant experience with at least Five (5) of these working years in similar senior level positions in a reputable organization.

• Proof of valid membership to a relevant Professional body.

Other Competencies / Skills / Attributes:

• Excellent customer relations and marketing skills with proven experience leading successful marketing campaigns.

• Should have proven experience in driving revenue generation and product innovation.

• Demonstrable skills in information and communication technology; use of technology to drive commercial activities.

• Robust business analysis and planning skills with ability to travel extensively and work long hours.

• Excellent written and verbal communication skills.

• Should have background in drafting and negotiation of contracts and have strong negotiation skills.

• Excellent networking skills with effective people management skills.

• Strong decision-making and problem-solving skills.

• Demonstrable ability to meet changing targets and deadlines.

• Must possess a valid Driver’s License (will be an added advantage).

• Proven integrity, professionalism, accountability and innovation.

2. FINANCE MANAGER (G3) – 1 POSITION

Job Purpose: Reporting to the Managing Director, the Finance Manager will be responsible for developing, managing, implementing and co-ordinating the financial and management accounting activities of the company and provide guidance to management in making key financial decisions based on analysis of financial information and to prepare financial reports as well as implement and maintain all accounting procedures and policies.

Main Duties and Responsibilities (Principal Accountabilities):

• Prepares a comprehensive and consolidated budget of estimates for the company in order to facilitate mobilization of financial resources.

• Develop and implement financial plans, policies, systems and accounting procedures as approved by Board in order to ensure effective and efficient utilization and control of the company’s funds.

• Prepare strategic plans for the directorate derived from the overall strategic plan of the company outlining what needs to be done annually so as to monitor the performance of the company.

• Coordinate and supervise preparation and submission of accurate financial reports in order to facilitate decision making.

• Ensures effectively and timely maintenance of the Asset Register in order to enhance accountability.

• Manage effectively Books of Accounts in order to facilitate efficient storage and retrieval of information.

• Manages the security of accountable documents in order to prevent unauthorized access and destruction.

• Manage and coordinate effectively preparation of section and individual work plans in order to facilitate monitoring and evaluation of performance.

• Supervise effectively utilization of human and material resources in order to facilitate attainment of set objectives.

• Develop systems and undertake reviews of accounting systems and controls in order to ensure compliance with financial standards in a timely and effective manner.

• Prepare annual financial statements for approval by Managing Director. Seek approval of external auditors before presenting statements to Board for final approval. Draws up audit program for Internal Auditor for Managing Director’s action.

• Takes custody of the company funds and authorize all forms of payments and disbursements while maintaining sound cash flow position.

• Design systems for safeguarding the properties and other resources of the company by maintaining a stores system and proper procurement procedures.

• Carry out manpower development in the department to ensure availability of the needed skills to meet the expectations of the stakeholders.

• Manage and encourage staff, optimize their outputs and effectively manage relationships in order to achieve organizational goals.

• Undertake and agree to performance targets and conduct appraisal for all staff under his/her supervision.

• Prepare timely reports for the Managing Director pertaining to the operation of the directorate.

Qualifications:

• Grade (12) Certificate with five O levels including English and Mathematics.

• Full professional accounting qualification such as ZICA, CA, ACCA, CIMA or equivalent.

• 7 years experience in a similar role.

• Member of a relevant Professional Body.

• Qualifications must be verified by the Zambia Qualification Authority.

Other Competencies / Skills / Attributes:

• Practical experience covering budgeting, payroll accounting, management accounting, financial accounting as well as knowledge of processes and technology applications to financial control, systems and procedures.

• Highly developed leadership and management skills.

• Strategic/Business planning skills.

• Good working knowledge of computer.

• High analytical skills / Business acumen and exemplary work ethics.

• Honest and reliable with high moral strength.

3. CALL CENTRE AGENT (G8) – 1 POSITION

Purpose of the job: Reporting to the Complaints Management Officer, the Call Centre Agent will be responsible for answering incoming calls from customers, responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information.

Main Duties and Responsibilities (Principal Accountabilities):

• Answer incoming calls and resolve customer complaints.

• Provide product and service information to customers.

• Document all call information according to standard operating procedures.

• Recognize, document, and alert the management team of trends in customer calls.

• Follow up customer calls where necessary.

• Complete call logs and reports.

Qualifications:

• Grade (12) Certificate with five O levels including English and Mathematics.

• Certificate in Public Relations/Marketing/Journalism/Mass Communication or related field.

• Minimum one-year experience in a similar role.

• Qualifications must be verified by the Zambia Qualification Authority.

Interested candidates meeting the above requirements should submit their applications attaching their cover letter, curriculum vitae, copies of certified academic and professional qualifications and ZAQA verification/evaluation certificates in a single PDF document as well as the

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