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The Energy Regulation Board (ERB) is a statutory body established under the Energy Regulation Act No. 12 of 2019 to regulate the energy sector by licensing undertakings and ensuring consumers receive quality products and services while ensuring a reasonable rate of return to the energy utilities. The ERB seeks to recruit one dynamic and suitably qualified person to fill the position of Information and Communication Technology Intern at the Lusaka Office.
Job Title: Intern x 1 (Lusaka)
Reports to: Manager Information Communication & Technology – Lusaka
Job Purpose: To provide operational support to the Information Communication & Technology function.
Main Duties and Responsibilities:
Provide first line ICT support to staff, including troubleshooting hardware and software issues, assisting with digital tools, and logging incident and service request calls. Provide first line remote technical assistance and advisory support to internal users, including basic hardware, software, network, and communications support via phone, email, and desk-side assistance. Assist with troubleshooting connectivity issues and ensuring secure communication between ERB and partner institutions. Provide users with timely feedback on the status of incidents and service requests. Assist with maintaining the ICT assets register by ensuring that all assets are accurately recorded, updated, and tracked.
Minimum Qualifications:
Full Grade 12 School Certificate or equivalent. A minimum of a degree in Computer Science, Information and Communication Technology or related discipline. Applicants must have graduated not earlier than 1st January 2023.
Duration of Internship: Initial six (6) months.
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