T4
Chargé(e) de Service Client et de Rétention - Cotonou, Abomey-Calavi
CDI2 months ago
Job Description
Bénin
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Le cabinet AYIDO recrute pour le compte d’une structure spécialisée dans la fintech Un(e) Chargé(e) de Service Client et de Rétention
Responsabilités
Placé(e) sous la responsabilité du Président, le(la) Chargé(e) de Service Client et de Rétention aura pour
de traiter les objections des clients, de répondre à leurs préoccupations et de contribuer à leur fidélisation. À ce titre, il/elle sera notamment chargé(e) de :
- Accueillir et accompagner les clients ;
- Gérer les demandes des clients par e-mail, Live Chat,
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Expert Application Advice
Bonjour, votre offre chez CABINET AYIDO correspond à mon profil commercial. Mon expérience inclut la gestion de portefeuilles clients et la négociation. Je suis particulièrement à l'aise avec Tableau, un levier clé pour atteindre vos objectifs. Motivé à contribuer à votre croissance, je serais ravi d'échanger.
Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.
Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.