General Manager, Starlink Business Operations – Uganda

Responsabilités

Seasoned General Manager with overall responsibility for leading and expanding Starlink’s commercial operations across Uganda, overseeing end-to-end business strategy, financial performance, team leadership, and market penetration initiatives to establish and grow the company’s presence in the region. Nexus Green is seeking a dynamic professional to oversee environmental sustainability initiatives and drive impactful green solutions. The ideal candidate will possess a Bachelor’s degree in Environmental Science, Sustainability, or a closely related field, along with at least three years of relevant experience in sustainability planning, project management, or corporate environmental strategy. Strong analytical skills, proficiency in data interpretation, and a deep understanding of ESG (Environmental, Social, and Governance) frameworks are essential. Responsibilities include developing and implementing sustainability programs, conducting environmental impact assessments, and collaborating with cross-functional teams to integrate eco-friendly practices. The successful applicant will demonstrate a passion for sustainability, exceptional problem-solving abilities, and the capacity to influence stakeholders at all levels. Kampala, situated in Uganda, serves as the vibrant capital city of the East African nation. Known for its rich cultural heritage, bustling markets, and rapidly expanding infrastructure, Kampala offers a dynamic environment for both business and leisure. The city is home to a diverse population, blending traditional customs with modern influences, and hosts numerous multinational corporations, startups, and academic institutions. Additionally, Kampala boasts a thriving tourism sector, featuring landmarks such as the Uganda Museum, Kabuki Tombs, and the iconic Nile River. With its strategic location, growing economy, and lively atmosphere, Kampala presents ample opportunities for professional and personal growth. Professional Services professionals deliver strategic guidance, implement solutions, and optimize client operations to drive efficiency and growth. They collaborate with cross-functional teams to assess business challenges, develop tailored recommendations, and execute projects with precision. Strong analytical and problem-solving skills are essential, along with expertise in industry best practices and emerging technologies. Effective communication and stakeholder management enable seamless project delivery and long-term client relationships. A bachelor’s degree in business, finance, or a related field is typically required, with certifications or advanced degrees preferred for specialized roles. Management, Sales & Retail, Business Operations, Computer & IT, Installation, Maintenance & Repair, Communications & Writing, and Telecommunications are among the key fields of expertise sought for this role. Candidates should demonstrate proficiency in one or more of these areas, with a strong emphasis on problem-solving, leadership, and operational efficiency. Responsibilities include overseeing teams, driving sales growth, optimizing business processes, managing IT infrastructure, performing technical installations, ensuring equipment maintenance, crafting clear communications, and handling telecom systems. Ideal applicants will possess a blend of technical skills, business acumen, and exceptional interpersonal abilities to excel in dynamic environments. Position Details Nexus Green’s Starlink B2B Division is seeking a dynamic professional to drive sustainable business solutions in the satellite communications sector. The ideal candidate will possess a strong background in B2B sales, technical acumen in satellite infrastructure, and a passion for environmental sustainability. Responsibilities include cultivating client relationships, identifying market opportunities, and promoting eco-friendly satellite technologies. Candidates must meet the following requirements: a bachelor’s degree in business, engineering, or a related field; at least five years of experience in B2B sales or technical sales roles; proficiency in satellite communication systems; and excellent negotiation and communication skills. Familiarity with Starlink’s enterprise offerings and a commitment to advancing green initiatives are highly advantageous. Location: Kampala, Uganda, requiring extensive national travel throughout the country. Serves as a direct report to the Group Chief Executive Officer, ensuring alignment with strategic objectives and facilitating executive-level decision-making processes across the organization. We are seeking a full-time senior management professional to join our team. To deliver exceptional leadership and drive organizational success, the selected candidate will be responsible for overseeing key initiatives, fostering team collaboration, and ensuring alignment with strategic goals. The role requires strong analytical capabilities, proven experience in [industry/field], and the ability to mentor teams while managing complex projects efficiently. Additionally, the ideal candidate will possess excellent communication skills, a track record of achieving measurable outcomes, and a commitment to continuous improvement. The General Manager will spearhead the launch, management, and accelerated growth of Nexus Green’s Starlink B2B operations in Uganda, overseeing all commercial and operational facets, including corporate sales, regional expansion, installations, customer service, inventory management, regulatory adherence, marketing initiatives, revenue collection, and profitability. In this role, the General Manager will assemble and lead a high-caliber national team while positioning Nexus Green as Uganda’s premier provider of business-grade Starlink connectivity solutions. The ideal candidate will possess robust leadership experience in telecommunications, internet services, data connectivity, ICT, or enterprise technology, coupled with a demonstrated ability to serve SMEs, large corporations, government entities, and multi-site organizations. Oversee and execute a range of critical duties, including the development and implementation of strategic initiatives to drive business growth, ensuring alignment with organizational objectives. Collaborate with cross-functional teams to streamline processes, enhance operational efficiency, and foster innovation across departments. Manage project timelines, allocate resources effectively, and monitor progress to meet established deadlines and performance targets. Provide leadership in identifying and mitigating risks, while maintaining compliance with industry regulations and company policies. Additionally, analyze performance metrics to assess outcomes, recommend improvements, and present actionable insights to senior management.

• Formulate and implement the national business strategy for the Starlink B2B division. You will be accountable for overseeing revenue, maintaining gross margin targets, managing operating costs, ensuring efficient collections, and driving profitability. Spearhead the commercial introduction and strategic growth of Starlink’s business services across Uganda. Prepare annual budgets, project sales forecasts, develop operational plans, and compile performance reports.
• Conduct thorough research to uncover emerging markets, underserved customer segments, new regional territories, and high-value strategic partnerships. Ensure consistent communication with the Group CEO, providing updates on sales figures, operational activities, financial results, potential risks, and strategic opportunities. We are seeking a dynamic Sales and Business Development professional to drive revenue growth and expand our market presence. The ideal candidate will possess a proven track record of building and maintaining strong client relationships, identifying new business opportunities, and closing deals. Responsibilities include prospecting, negotiating contracts, and collaborating with cross-functional teams to achieve sales targets. A strong understanding of market trends and competitive analysis is essential, along with exceptional communication and negotiation skills. The role requires a results-driven mindset and the ability to work both independently and as part of a team. Develop and oversee a top-tier corporate and regional sales team to drive exceptional performance and achieve organizational objectives. We are seeking a dynamic leader to recruit, onboard, and mentor sales managers, account executives, regional representatives, and business development professionals, fostering a high-performing team through structured training and ongoing development initiatives. We craft and implement tailored sales strategies for key sectors, including SMEs and large corporations, hotels and hospitality groups, factories and manufacturers, commercial farms, hospitals and healthcare providers, banks and financial institutions, logistics and warehousing companies, mining and construction firms, government institutions, educational institutions from schools to universities, as well as NGOs and international organizations. Spearhead high-level corporate, institutional, and government initiatives to drive strategic business growth and foster key stakeholder relationships. Establish clear sales territories, define monthly performance benchmarks, design competitive commission frameworks, and implement robust CRM reporting systems to track progress and drive accountability. Develop and maintain a robust pipeline while executing disciplined lead generation, crafting compelling proposals, negotiating terms, and successfully closing deals. As part of our strategic growth initiative, the organization is seeking to extend its market presence into new geographic territories. This effort requires a dynamic professional capable of identifying high-potential regions, assessing market viability, and developing tailored expansion strategies. The ideal candidate will possess a strong track record in business development, cross-border operations, and market analysis, along with the ability to collaborate with internal stakeholders and external partners. Key responsibilities include conducting comprehensive market research, establishing local partnerships, and ensuring seamless integration of new markets into existing operational frameworks. A deep understanding of regional economic trends, regulatory environments, and competitive landscapes is essential for success in this role. Develop and oversee sales and operational strategies to ensure comprehensive coverage throughout Uganda. Evaluate territories to determine priority areas by analyzing commercial activity levels and assessing connectivity challenges. Recruit, oversee, and direct regional teams, representatives, agents, or authorized partners to ensure optimal performance and alignment with organizational goals. Ensure that all regional operations consistently achieve the predetermined sales, service, collection, and profitability benchmarks as agreed upon. The role encompasses overseeing operational workflows and enhancing customer experience initiatives to ensure efficiency and satisfaction across all touchpoints. Key responsibilities include analyzing performance metrics, identifying process improvements, and implementing strategic solutions to elevate service quality. Additionally, the position requires collaboration with cross-functional teams to align operational goals with customer needs, ensuring seamless service delivery. Candidates must demonstrate proficiency in data-driven decision-making, strong analytical skills, and a customer-centric mindset to thrive in this dynamic environment. Oversee the entire customer lifecycle, beginning with quotation and contract execution, progressing through installation and activation, and concluding with billing and ongoing after-sales support. Ensure all installations are executed with the highest standards of professionalism, stringent adherence to safety protocols, and strict compliance with agreed-upon timelines. Establish well-defined operating procedures to govern onboarding processes, conduct site surveys, manage installations, provide technical support, handle complaints, oversee replacements, and facilitate escalations. Monitor service quality metrics, confirm the timely completion of installations, evaluate customer satisfaction levels, and assess fault resolution efficiency. Deliver exceptional account management services to key corporate and government clients, ensuring their strategic needs are consistently met with the highest standards of quality. Manage and oversee the receipt, storage, evaluation, and distribution of inventory, ensuring accurate record-keeping and efficient supply chain operations. Coordinate logistics activities, including transportation, warehousing, and order fulfillment, to maintain optimal stock levels and minimize delays. Implement inventory control procedures, conduct regular audits, and resolve discrepancies to uphold data integrity. Collaborate with procurement, sales, and other departments to align inventory strategies with organizational goals, ensuring timely availability of materials while optimizing costs. Responsibilities include managing the forecasting process and ensuring the availability of Starlink kits, routers, mounts, cables, accessories, and installation materials. Maintain precise inventory records, track serial numbers, reconcile stock levels, manage warehousing operations, and oversee dispatch activities. To ensure optimal inventory levels, prevent unauthorized equipment activation, minimize installation delays, and mitigate stock shortages. Responsible for overseeing and optimizing an organization’s financial operations, this role encompasses strategic planning, budgeting, forecasting, and financial reporting ensuring fiscal health and compliance. Duties include analyzing financial data, managing cash flow, and identifying cost-saving opportunities while maintaining adherence to regulatory standards. The ideal candidate will possess strong analytical skills, proficiency in financial software, and experience in financial modeling, along with a degree in finance, accounting, or a related field. Additionally, leadership ability, effective communication, and a commitment to ethical financial practices are essential. Assume full accountability for the division’s profit-and-loss performance, ensuring strategic oversight and financial stewardship to drive sustainable profitability and growth. Responsibilities include tracking pricing structures, profit margins, discount policies, commission rates, installation expenses, customer acquisition costs, and overall operational expenditures. Collaborate closely with the Finance team to guarantee precise billing processes, thorough reconciliation, accurate collections, and comprehensive management reporting. To develop and implement efficient credit-control and debt-collection systems and procedures. Review and authorize commercial terms within your designated authority, ensuring any extraordinary discounts or commitments are promptly escalated for further consideration. The Marketing and Partnerships role focuses on developing and executing strategic initiatives to enhance brand visibility and drive business growth. This position involves identifying and cultivating partnerships with key stakeholders, as well as designing and implementing marketing campaigns to engage target audiences effectively. Responsibilities include analyzing market trends, collaborating with cross-functional teams, and measuring the success of marketing efforts through data-driven insights. The ideal candidate should possess strong communication skills, a creative mindset, and experience in both marketing and partnership development, along with a proven track record of achieving measurable results. To craft and execute the B2B launch and marketing strategy for Starlink’s entry into the Uganda market. Spearhead corporate events, demonstrations, roadshows, digital campaigns, and industry-specific promotions. Establish and nurture collaborative relationships with business associations, technology providers, governmental entities, and other key strategic organizations to foster mutually beneficial partnerships. Ensure all marketing efforts adhere to Starlink and Nexus Green brand guidelines. Ensures adherence to all applicable regulatory requirements and internal compliance standards throughout the organization. Monitors changes in laws, regulations, and industry guidelines to assess their potential impact on operations. Develops and implements policies, procedures, and training programs to mitigate risks and ensure full compliance. Conducts audits, assessments, and investigations to identify gaps, enforce corrective actions, and maintain accountability. Collaborates with legal, operational, and executive teams to integrate compliance best practices into business strategies. Serves as a key resource for interpreting regulations and providing guidance to stakeholders at all levels. Ensure adherence to all standards set by the Uganda Communications Commission as well as compliance with relevant Ugandan legislation. Maintain all necessary licenses, registrations, customer records, KYC processes, and regulatory reports in accordance with applicable standards and requirements. Act in the capacity of the primary liaison for commercial and operational matters between Nexus Green and Starlink. Ensure strict adherence to company policies and regulatory mandates by employees, agents, and subcontractors alike. We seek an experienced professional to guide and inspire a team toward achieving organizational objectives. The ideal candidate will oversee daily operations, delegate tasks effectively, and foster a collaborative work environment. Responsibilities include setting clear goals, monitoring performance, providing constructive feedback, and mentoring team members. The role requires strong interpersonal skills, strategic thinking, and the ability to resolve conflicts constructively. Proficiency in project management and a track record of driving team success are essential.

Develop and implement the organizational framework for the Starlink business. Proactively assemble and guide high-performing teams spanning sales, technical operations, customer service, logistics, finance, and administration to drive organizational success. Set measurable key performance indicators (KPIs), define reporting structures, conduct regular performance evaluations, and enforce accountability measures. Foster a culture characterized by strong performance, ethical integrity, customer-centricity, and commercial discipline. Seeking a candidate with a minimum of three years of relevant experience and a Bachelor’s degree in a related field. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving skills. The ideal applicant must demonstrate excellent communication abilities and the capacity to work effectively both independently and collaboratively within a team environment. Prior experience in a similar role, with a proven track record of delivering results, is highly desirable. Additionally, familiarity with project management methodologies and adherence to deadlines are required. A bachelor’s degree in Business, Telecommunications, ICT, Engineering, Marketing, Finance, or a closely related discipline is required. A postgraduate degree in business would offer a considerable advantage. With a minimum of ten years of professional experience in telecommunications, internet services, data connectivity, ICT, or enterprise technology, candidates should demonstrate a strong background in the specified domains. A minimum of five years of experience in a senior commercial, country management, or general management role is required. Demonstrates a successful track record in overseeing revenue streams, financial planning, expense management, team leadership, and maintaining profitability. Proven track record in delivering internet, data, telecommunications, and ICT solutions to corporate and government clients. Seasoned professionals with a proven track record in assembling and leading both corporate and regional sales teams are encouraged to apply.

• Demonstrates a solid grasp of Uganda’s business landscape and telecommunications sector. Proven track record overseeing operational processes, including installations, customer support, inventory control, and collections management. Demonstrates exceptional proficiency in negotiation, presentation, financial management, and stakeholder engagement. Experience in a related field is highly valued, though not mandatory. Candidates with backgrounds in [specific industries or roles] are encouraged to apply. Familiarity with [specific skills or tools] is a plus, and prior exposure to [relevant processes or environments] is beneficial. Strong communication and teamwork abilities are sought, along with a proactive approach to problem-solving. Previous achievements in [specific areas] are considered advantageous. Experienced professionals with a prior leadership position in a telecommunications operator, internet service provider, satellite connectivity company, or enterprise ICT firm are encouraged to apply. Demonstrated success in cultivating and maintaining strategic partnerships with leading Ugandan corporations, key government entities, prominent NGOs, and influential business associations. Demonstrates a proven track record in successfully initiating and scaling a telecommunications or technology enterprise from inception to market entry.

Proficient in satellite internet systems, managed Wi-Fi networks, cybersecurity protocols, cloud-based services, and backup power solutions. Experienced in overseeing reseller, distributor, and multi-location operational frameworks. The remuneration package includes a competitive salary and comprehensive benefits, providing substantial financial rewards and support. To qualify, candidates must meet the specified education and experience prerequisites, ensuring they possess the necessary qualifications. This role involves managing key responsibilities, which encompass strategic planning, team leadership, and operational oversight to drive organizational success. The position demands a high level of expertise, adaptability, and a commitment to achieving measurable outcomes. A highly competitive executive compensation package will be provided. The compensation package includes a competitive salary, performance-based bonuses, and a comprehensive benefits program.

---

**

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]