Multi-Skilled Consultant at FNB – Livingstone

The incumbent will deliver essential relief support to Tellers, Collections Consultants, and Cash Migration Officers, ensuring operational efficiency and effectiveness across all functional areas. RESPONSIBILITIES Finance Utilizes comprehensive product expertise to consistently meet and exceed all sales targets.

• Lead generation.
• Ensures meticulous attention to detail to prevent processing errors and minimize potential losses
• Capitalize on strategic openings to enhance market penetration and expand the company’s share of the market. Demonstrates comprehensive understanding of product features and benefits to effectively drive sales performance and meet revenue targets.
• Lead generation.
• Responsible for achieving sales revenue targets and adhering to the established sales budget.
• Expand existing customer portfolios through strategic cross-selling initiatives.
• Achieving cost efficiencies by transitioning customers to channels. Customer
• Deliver professional customer interactions in alignment with established service standards.

Facilitate a thorough understanding of customer requirements and expectations to ensure alignment with service delivery.

• Handle customer requests with efficiency, care, and precision to ensure accurate and satisfactory resolutions. Deliver outstanding customer service by engaging with clients in a warm, respectful, and professional manner. Handle all customer complaints promptly, ensuring each issue is resolved in a timely manner to the complete satisfaction of the customers.
• Promote and uphold the core values and principles of the Bank’s brand consistently across all operations and interactions. We provide clients with expert guidance and education on the various channel options tailored to their specific requirements. First National Bank Zambia Limited is a fully licensed commercial bank operating in Zambia. Process
• Ensuring strict compliance with FNB Golden Rules, established policies and procedures, the code of conduct, and relevant regulatory guidelines throughout all job functions.
• Implement initiatives in accordance with established risk and compliance standards and protocols.
• Responsible for the approval, validation, verification, and authorization of all Frontline activities, ensuring compliance with established standards and procedures. People To ensure full proficiency in all critical performance areas, it is essential to meet and exceed the defined key result areas set forth by the role.
• Maintain accurate records of annual and sick leave in Oracle, along with all necessary supporting documentation for leave requests. QUALIFICATIONS A high school diploma with a minimum of five credits is required, including successful completion of English and Mathematics. Earned a Bachelor’s degree or higher in Sales, Marketing, or a closely aligned discipline. The following documents must be submitted by all applicants: Updated Curriculum Vitae (CV) Grade 12 Certificate Degree Certificate Here is the professional paragraph: The Grade 12 Certificate Verification is conducted by ZARA to authenticate the authenticity of academic credentials issued at the secondary education level in South Africa. Here’s a professional version of your paragraph:
• The ZARA Verification Certificate serves as an official confirmation of the authenticity and validity of a degree certificate, ensuring its recognition and credibility within academic and professional spheres.
• Candidates whose academic qualifications have been verified by ZARA will be prioritized for consideration. Prospective applicants are advised to obtain and submit ZARA verification certificates prior to finalizing their application submission. Important Closing Date Note Please note that applications will not be accepted after the specified closing date; therefore, submit your application prior to the deadline. 07/08/26 All positions will be filled in accordance with Firsthand Group’s Employment Equity Plan. The Bank is committed to recruiting and promoting individuals with disabilities. To aid in this effort, candidates may voluntarily disclose their disability status. This information will be handled with strict confidentiality unless disclosure is legally mandated. Sharing is a fundamental aspect of collaboration and community engagement. Kindly utilize the provided icons to disseminate this information across your networks.

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