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C-Care Uganda is looking for an Administrative Officer to join its team. This role involves receiving, registering, directing, and billing patients while delivering exceptional customer service. The Administrative Officer will be responsible for accurate patient information collection, insurance verification, billing processes, and maintaining positive patient interactions.
Patient Registration
Greet and welcome patients and visitors in a courteous and professional manner. Collect and accurately record patient information, including personal details, insurance data, and medical history. Ensure all required forms and documents are completed and signed by patients. Handle patient bookings.
Insurance Verification
Verify patient insurance coverage and eligibility, including co-pays and deductibles. Communicate insurance-related information to patients and assist with inquiries. Collaborate with insurance providers to resolve any discrepancies or issues.
Billing and Payment Processing
Generate and review patient bills, ensuring accuracy and completeness. Explain billing procedures and financial obligations to patients. Collaborate with the team and supervisor to resolve billing inquiries or disputes. Post invoices and present them to clients. Present updated interim bills and invoices to clients. Send invoices to insurance that need pre-approvals. Close visits in the system and submit invoices to the vetting team.
Patient Relations
Maintain a friendly, welcoming, and patient-centric atmosphere. Handle patient inquiries, complaints, or concerns in a professional and empathetic manner. Ensure patient confidentiality and privacy are strictly maintained. Capture and facilitate immediate resolution of patients’ complaints. Issues must be broken down into urgent plans of action affecting patient satisfaction. Report service gaps to ensure interventions. Maintain working knowledge of the appointment system, including times of all clinics, duration of appointments, knowledge of computer systems, doctors’ rotas, and procedures for booking routine and urgent appointments.
Switchboard Management
Operate the telephone switchboard. Receive and make calls as required in an efficient, professional manner according to C-Care protocol.
Information Security
Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is handled in accordance with C-Care protocol.
Patient Directing
Direct patients to appropriate departments or healthcare professionals. Provide clear and concise directions within the facility to ensure smooth patient flow. Address any patient concerns or questions regarding their visit.
Requirements
A bachelor’s degree in any business field. At least 1 year working in a service industry.
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