Livingstone Multi-Skilled Consultant at FNB

The role will support Teller, Collections Consultants, and Cash Migration Officials in a seamless and productive capacity, ensuring operational areas function without disruption. RESPONSIBILITIES Finance

• Leverages in-depth product expertise to consistently meet or exceed all sales targets.
• Lead generation.
• Ensuring meticulous attention to detail to prevent processing errors and minimize potential losses
• Explore and leverage strategic opportunities to expand market share. Demonstrates a comprehensive understanding of the product line to consistently meet or exceed sales targets.

Localisation

• Lead generation. We are seeking an individual responsible for achieving and exceeding sales revenue targets, as well as effectively managing the sales budget to ensure optimal allocation of resources and maximize profitability.
• Expand existing customer portfolios through strategic cross-selling initiatives.
• By migrating customers to channels, we aim to achieve significant cost efficiencies. Customer
• Interact with customers in a courteous and professional manner, adhering to established service standards.
• Develop a deep understanding of customers’ needs and expectations to ensure alignment with service delivery and satisfaction targets. Handle customer inquiries with efficiency, empathy, and precision to ensure accurate and satisfactory resolution.
• Deliver outstanding customer service by engaging with clients in a warm, professional, and respectful manner. Handle all customer complaints promptly and ensure their resolution to the fullest satisfaction of the customers.
• Promote and uphold the core values and principles that define our Bank’s brand identity. Here’s a professional version of your paragraph:

Provide clients with expert guidance and education on the various channel solutions tailored to their specific requirements. First National Bank Zambia Limited, a duly licensed commercial banking institution, is currently seeking qualified candidates to fill key roles within its dynamic team. The organization operates as a prominent financial entity, offering an array of banking products and services to its diverse clientele. Prospective applicants must meet the specified qualifications and demonstrate relevant experience to be considered for these positions. Process

• Ensuring strict compliance with FNB’s Golden Rules, policies, procedures, code of conduct, and regulatory guidelines throughout all work activities.

Responsabilités

• Perform duties in adherence to established risk and compliance standards and protocols.
• Responsible for approving, validating, verifying, and authorizing all Frontline activities to ensure compliance with established standards and policies. People
• Demonstrate proficiency in all essential key result areas.
• Maintain accurate records of annual and sick leave within the Oracle system, ensuring all relevant support documents are properly filed and up to date. QUALIFICATIONS A minimum of a Grade 12 Certificate with five credits is required, including successful completion of English and Mathematics. Earned a Bachelor’s or higher degree in Sales, Marketing, or a closely aligned discipline. The following documents must be submitted by all applicants: Updated Curriculum Vitae (CV) Grade 12 Certificate Degree Certificate Verification Certificate for Grade 12 issued by ZARA. Here is the professional paragraph: “The ZARA Verification Certificate serves as official confirmation of the authenticity and validity of your degree certificate. This document attests that your academic qualification has been verified and meets the required standards set by the issuing institution and regulatory authorities. It is essential for employment, further education, or professional licensing purposes, ensuring credibility and compliance with applicable regulations.” Only those applicants who provide ZARA-verified academic qualification certificates will be considered for shortlisting. Candidates are advised to arrange for their credentials to be verified by ZARA prior to submitting their application. Important Closing Date Note Please be advised that applications will not be accepted after the specified deadline; therefore, we encourage you to submit your application in advance of the closing date. 07/08/26 All hiring decisions will align with Firsthand Group’s Employment Equity Plan. The Bank actively promotes the recruitment and career progression of individuals with disabilities. To achieve this objective, candidates may voluntarily disclose their disability status. The Bank will treat this information with strict confidentiality unless disclosure is legally mandated. Sharing is a fundamental aspect of collaboration and community engagement. You can contribute by utilizing the icons provided below to disseminate information across various platforms.

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