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Influx, a company providing Support as a Service for brands and tech companies, is seeking dedicated Technical Support Agents to join their remote team. Influx offers an entire operation available on demand, including agents, management, training, QA, data, and insights. They are currently hiring for three positions: Technical Support Agent (L2), Technical Support Agent (L1), and Technical Support Agent.
Technical Support Agent (L2)
Job Type: Full Time, Remote | Qualification: BA/BSc/HND | Job Field: ICT / Computer
About the role: We are seeking a dedicated and experienced Technical Support Agent to join our team. In this role, you will play a vital part in providing advanced technical support, performing deep-dive investigations into complex system behavior, and ensuring an exceptional standard of customer satisfaction. As a technical agent, you will bridge the gap between our customers, Engineering, QA, Infrastructure, and Product teams, translating complex technical challenges into clear solutions and actionable engineering insights.
Key Responsibilities:
Technical Analysis & Troubleshooting: Execute pre-approved fix procedures, including service restarts, Merge Request (MR) merges, storage management, and capacity adjustments within documented guidelines.
Log & Code Investigation: Analyze complex system logs and leverage Python scripting to diagnose backend failures, evaluate system errors, and identify root causes or workarounds.
Platform Operations: Operate directly within GitLab and Kubernetes environments
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