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Expat Spa Manager ( South Africa & Philippines Nationals) Jobberman Third Party Management & Business Development 1 month ago Easy apply Accra & Tema Region Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Spa Manager is responsible for overseeing the daily operations of a spa facility, ensuring exceptional customer service, profitability, staff performance, and adherence to health and wellness standards. This role combines leadership, business management, and deep knowledge of spa treatments and wellness practices. Min Qualification: Degree Experience Level: Senior level Experience Length: 6 years Language Requirement: English Working Hours: Full Time - 9 to 5 Applicant Location: Ghana Job descriptions & requirements Key Responsibilities Operations Management Oversee day-to-day spa operations, including scheduling, service delivery, and facility maintenance Ensure all treatments and services meet established quality standards Maintain a clean, safe, and relaxing environment in compliance with health regulations Monitor inventory levels and order supplies (oils, creams, linens, equipment) Staff Leadership & Development Recruit, train, and supervise therapists, aestheticians, and support staff Develop staff schedules and manage attendance Conduct performance evaluations and provide coaching or disciplinary action when necessary Foster a positive, professional, and customer-focused team culture Customer Experience Ensure exceptional guest service and personalized client care Handle customer complaints and resolve issues professionally Build strong client relationships to encourage repeat business Implement customer feedback systems and improve service delivery Financial Management Develop and manage budgets, revenue targets, and cost controls Monitor financial performance, including sales, expenses, and profitability Create pricing strategies and promotional packages Prepare financial and operational reports for senior management Sales & Marketing Design and execute marketing campaigns to attract new clients Promote spa services, packages, and retail products Collaborate with marketing teams or external partners Track and analyze marketing effectiveness and adjust strategies Compliance & Standards Ensure compliance with health, safety, and hygiene regulations Maintain licenses, certifications, and operational permits Uphold company policies and industry best practices Ensure proper sanitation of tools and treatment areas Service & Product Expertise Stay updated on spa trends, treatments, and wellness innovations Train staff on new services and product usage Recommend treatments and retail products to clients Maintain relationships with product suppliers and vendors Required Qualifications Bachelor’s degree / Masters in Hospitality Management, Business Administration, or related field Professional certification in spa or wellness management (advantage) 6+ years of experience in spa or hospitality management Strong knowledge of spa treatments, skincare, and wellness therapies Key Skills & Competencies Leadership and team management Excellent customer service and interpersonal skills Strong business and financial acumen Sales and marketing expertise Problem-solving and decision-making skills Attention to detail and organizational ability Communication and conflict resolution Performance Indicators (KPIs) Customer satisfaction and retention rates Revenue growth and profitability Staff performance and retention Service quality and compliance standards Sales of services and retail products Location : Accra Salary : Attractive Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job

Expat Spa Manager ( South Africa & Philippines Nationals) at Entreprise. View details.

Expat Spa Manager ( South Africa & Philippines…

Expat Spa Manager ( South Africa & Philippines Nationals)

Expat Spa Manager ( South Africa & Philippines Nationals) à Accra, Ghana — Concevoir, développer et maintenir des solutions logicielles robustes et scalables.

Expat Spa Manager ( South Africa & Philippines Nationals)

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