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Support Group Lead. Our mission We’re making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that’s where you come in… How you’ll help us achieve it
We are going through an extremely exciting period of growth in the Customer Support team and are looking for a Support Group Lead to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do. As Support Group lead, you will manage and lead a team of customer support representatives. You will set goals and targets for your team, monitor team performance, and ensure that the team provides excellent customer service and addresses customer issues promptly and efficiently. In this role, you’ll
Work authorization in Senegal is required. This is a permanent position.
Fluency in French and English.
Are client-oriented and have strong interpersonal skills.
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Our mission is to make Africa the first cashless continent. In 2017, over half the population in Sub Saharan Africa had no bank account, due to high fees, distant branches, and limited card acceptance. Without access to financial institutions, people are forced to keep savings under the mattress, small business owners
Our mission We re making Africa the first cashless continent. In 2017, over half the population in Sub Saharan Africa had no bank account. That s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their
Our mission We’re making Africa the first cashless continent. In 2017, over half the population in Sub Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their
Notre mission Nous faisons de l Afrique le premier continent sans espèces. En 2017, plus de la moitié de la population d Afrique subsaharienne n avait pas de compte bancaire. Et pour cause : les frais sont trop élevés, l agence la plus proche peut être à des kilomètres, et personne n accepte les cartes. Sans accès aux