Food & Beverage Operations Assistant Manager

Job Location: Avani Victoria Falls Resort A5 Avant, we prioritize striking the ideal equilibrium—merging sophistication with warmth, aesthetics with practicality, and exceptional service with guest privacy. Our properties, including hotels and resorts, are designed with this guiding principle in mind, offering dynamic social environments that adapt seamlessly to the day’s rhythm, elegantly functional accommodations, and authentic, locally influenced cuisine. Our commitment to hospitality is reflected in a spirited service culture that wholeheartedly values and upholds the craft of creating memorable guest experiences. Av ani, a rapidly expanding brand with a diverse presence spanning Europe, the Middle East, Asia, Africa, and Australia, is on a dynamic growth trajectory. If you are someone who takes genuine satisfaction in the smallest details and understands that a heartfelt welcome and a sincere smile can transform any experience, you will thrive within our team. The Assistant Food & Beverage Manager collaborates closely with the Food & Beverage Manager to oversee the day-to-day operations of all dining venues, including restaurants, bars, lounges, banqueting services, in-room dining, and additional food and beverage outlets. This position is responsible for delivering outstanding guest experiences by upholding high standards of operational efficiency, financial accountability, quality control, and strong team leadership. Business Planning & Strategy Assist the Food & Beverage Manager in formulating and executing the department’s strategic and operational plans. Provide support in the development and oversight of the annual departmental budget. Drive the attainment of departmental revenue and profitability targets through strategic contributions. Analyze market trends, competitor actions, and guest preferences to identify opportunities for new concepts and enhancements. Execute promotional campaigns and seasonal food and beverage initiatives. Attend strategic sessions focused on financial forecasting, budgetary development, and comprehensive business planning to contribute to organizational decision-making processes. Food & Beverage Operations Responsible for managing the daily operations of all restaurants, bars, lounges, banqueting services, and in-room dining facilities. To consistently maintain adherence to company and brand operating standards across all outlets. Facilitate seamless collaboration and communication between the Service, Culinary, Stewarding, and Purchasing departments to ensure operational efficiency. Demonstrate outstanding leadership during operational hours to uphold and enhance service excellence. Elevate guest satisfaction by consistently delivering service of the highest caliber. Evaluate outlet performance metrics and lead ongoing enhancement efforts to optimize operational efficiency. Verify that all opening, operational, and closing protocols are strictly adhered to. Address guest concerns with efficiency and professionalism in a timely manner. Drive continuous improvement in service delivery and dining experiences through innovative approaches and creative solutions. Financial Performance Drive departmental revenue and profitability to their highest potential. Analyze daily sales metrics to uncover potential avenues for revenue enhancement. Ensure labor expenses are managed efficiently by optimizing scheduling and enhancing workforce productivity. Evaluate and oversee expenditures related to food, beverages, and operational expenses to ensure efficient budget management. Implement efficient inventory and stock management strategies to minimize waste and optimize resource utilization. Review departmental financial reports and initiate corrective measures as necessary to maintain fiscal integrity and performance standards. We assist with inventory counts and oversee stock control procedures. Guest Experience Deliver consistently exceptional and tailored dining experiences for every guest to ensure lasting memories. Uphold the utmost standards of hospitality and luxury service excellence. To gather guest feedback and foster loyalty, interact with guests in a meaningful manner. Address guest concerns promptly and restore service excellence as needed. Foster opportunities for upselling across all retail locations. Track guest satisfaction metrics and develop targeted strategies to enhance overall guest experience. Menu & Beverage Management Assist the Food & Beverage Manager and Executive Chef by contributing to the planning and development of menus. Devise and implement strategies for menu engineering to enhance revenue generation and cost efficiency. We collaborate on the creation and refinement of beverage programs and wine lists. To uphold competitive and commercially viable menu pricing, maintain ongoing assessments and adjustments as necessary. Collaborate effectively with suppliers to identify and procure high-quality products. Monitor and remain updated on the latest developments in culinary and beverage trends. Sales & Business Development Vigorously market Food & Beverage venues to both hotel patrons and external clientele to enhance visibility and drive patronage. Develop new business opportunities by cultivating relationships through strategic networking and leveraging referrals to drive growth. Facilitate the advancement of banquet and event sales strategies to drive revenue growth and maximize profitability. Facilitate the marketing and execution of exclusive events, including themed evenings and seasonal promotional campaigns. To optimize outlet occupancy rates while increasing the average customer spend, this role focuses on driving sales performance and enhancing the overall customer experience. Key responsibilities include developing and executing strategic initiatives to attract more patrons, fostering repeat business, and maximizing revenue opportunities through targeted promotions and upselling techniques. The ideal candidate must demonstrate strong analytical skills to monitor occupancy trends and spending patterns, along with a proactive approach to identifying and capitalizing on growth opportunities. Partner with the Sales and Marketing teams to develop and execute promotional campaigns. Qualifications Essential A Bachelor’s or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related discipline is required. Holders must possess a fully certified Grade 12 Certificate issued by the Zambia Qualifications Authority (ZARA). Candidates must hold a SET certification or an equivalent credential in wine education. Ensuring compliance with Food Safety and HACCP certification requirements is essential. Experience Requires a minimum of four to six years of hands-on experience in Food & Beverage management or operations. A minimum of two years of experience in a supervisory or management capacity within a luxury hotel, resort, or international hospitality brand is required. Possesses a proven track record in overseeing the operations of several Food & Beverage outlets simultaneously. Possesses comprehensive expertise in restaurant, bar, banqueting, and in-room dining operations. Skilled in utilizing point-of-sale systems and inventory management software. Personal Effectiveness Highly organised and detail-oriented. Calm under pressure. Demonstrates exceptional proficiency in problem-solving and making informed, strategic decisions. Adaptable and versatile professional capable of thriving in dynamic, high-pressure settings. Demonstrates a proactive approach to achieving results and fosters a culture of ongoing enhancement. 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